Topic
  • 3 replies
  • Latest Post - ‏2014-02-11T15:46:49Z by IBM @ Favorit
IBM @ Favorit
IBM @ Favorit
9 Posts

Pinned topic DS 3512 - Update Firmware error

‏2014-02-10T14:30:43Z |

Hi,

I´m using the DS STORAGE MANAGER v10.86.0.G05.0043, when I try to update firmware form my controllers (A+B) from 07.86.32.00, shows the following msg below.

>>> Does anyone what can I do?

>>> These controllers should have internet access in a way to check/download updates?

--------------------

[10/02/2014 10:57:14] [1746-c2a_13d25tv] [pre-upgrade tests] [pre-upgrade tests start]
Pre-upgrade tests started
 
[10/02/2014 10:57:14] [1746-c2a_13d25tv] [pre-upgrade tests] [check controller state]
Test passed - controller A
 
[10/02/2014 10:57:14] [1746-c2a_13d25tv] [pre-upgrade tests] [check controller state]
Test passed - controller B
 
[10/02/2014 10:57:14] [1746-c2a_13d25tv] [pre-upgrade tests] [check spm database]
Test passed - controller A
 
[10/02/2014 10:57:14] [1746-c2a_13d25tv] [pre-upgrade tests] [check spm database]
An error occurred while checking the spm database on controller B.
 
[10/02/2014 10:58:02] [1746-c2a_13d25tv] [pre-upgrade tests] [pre-upgrade tests start]
Pre-upgrade tests started
 
[10/02/2014 10:58:02] [1746-c2a_13d25tv] [pre-upgrade tests] [check controller state]
Test passed - controller A
 
[10/02/2014 10:58:02] [1746-c2a_13d25tv] [pre-upgrade tests] [check controller state]
Test passed - controller B
 
[10/02/2014 10:58:06] [1746-c2a_13d25tv] [pre-upgrade tests] [check spm database]
Test passed - controller A
 
[10/02/2014 10:58:06] [1746-c2a_13d25tv] [pre-upgrade tests] [check spm database]
An error occurred while checking the spm database on controller B.
 
[10/02/2014 11:42:58] [1746-c2a_13d25tv] [pre-upgrade tests] [pre-upgrade tests start]
Pre-upgrade tests started
 
[10/02/2014 11:42:59] [1746-c2a_13d25tv] [pre-upgrade tests] [check controller state]
Test passed - controller A
 
[10/02/2014 11:42:59] [1746-c2a_13d25tv] [pre-upgrade tests] [check controller state]
Test passed - controller B
 
[10/02/2014 11:58:51] [1746-c2a_13d25tv] [pre-upgrade tests] [check spm database]
Test passed - controller A
 
[10/02/2014 11:58:51] [1746-c2a_13d25tv] [pre-upgrade tests] [check spm database]
An error occurred while checking the spm database on controller B.
 
[10/02/2014 12:19:24] [1746-c2a_13d25tv] [pre-upgrade tests] [pre-upgrade tests start]
Pre-upgrade tests started
 
[10/02/2014 12:19:24] [1746-c2a_13d25tv] [pre-upgrade tests] [check controller state]
Test passed - controller A
 
[10/02/2014 12:19:24] [1746-c2a_13d25tv] [pre-upgrade tests] [check controller state]
Test passed - controller B
 
[10/02/2014 12:19:37] [1746-c2a_13d25tv] [pre-upgrade tests] [check spm database]
Test passed - controller A
 
[10/02/2014 12:19:37] [1746-c2a_13d25tv] [pre-upgrade tests] [check spm database]
An error occurred while checking the spm database on controller B.
 
[10/02/2014 12:20:41] [1746-c2a_13d25tv] [pre-upgrade tests] [pre-upgrade tests start]
Pre-upgrade tests started
 
[10/02/2014 12:20:42] [1746-c2a_13d25tv] [pre-upgrade tests] [check controller state]
Test passed - controller A
 
[10/02/2014 12:20:42] [1746-c2a_13d25tv] [pre-upgrade tests] [check controller state]
Test passed - controller B
 
[10/02/2014 12:20:52] [1746-c2a_13d25tv] [pre-upgrade tests] [check spm database]
Test passed - controller A
 
[10/02/2014 12:20:52] [1746-c2a_13d25tv] [pre-upgrade tests] [check spm database]
An error occurred while checking the spm database on controller B.
 
[10/02/2014 12:25:48] [1746-c2a_13d25tv] [pre-upgrade tests] [pre-upgrade tests start]
Pre-upgrade tests started
 
[10/02/2014 12:25:49] [1746-c2a_13d25tv] [pre-upgrade tests] [check controller state]
Test passed - controller A
 
[10/02/2014 12:25:49] [1746-c2a_13d25tv] [pre-upgrade tests] [check controller state]
Test passed - controller B
 
[10/02/2014 12:25:53] [1746-c2a_13d25tv] [pre-upgrade tests] [check spm database]
Test passed - controller A
 
[10/02/2014 12:25:53] [1746-c2a_13d25tv] [pre-upgrade tests] [check spm database]
An error occurred while checking the spm database on controller B.
 
[10/02/2014 12:26:03] [1746-c2a_13d25tv] [pre-upgrade tests] [pre-upgrade tests start]
Pre-upgrade tests started
 
[10/02/2014 12:26:03] [1746-c2a_13d25tv] [pre-upgrade tests] [check controller state]
Test passed - controller A
 
[10/02/2014 12:26:03] [1746-c2a_13d25tv] [pre-upgrade tests] [check controller state]
Test passed - controller B
 
[10/02/2014 12:26:03] [1746-c2a_13d25tv] [pre-upgrade tests] [check spm database]
Test passed - controller A
 
[10/02/2014 12:26:03] [1746-c2a_13d25tv] [pre-upgrade tests] [check spm database]
An error occurred while checking the spm database on controller B.
 
[10/02/2014 12:29:25] [1746-c2a_13d25tv] [pre-upgrade tests] [pre-upgrade tests start]
Pre-upgrade tests started
 
[10/02/2014 12:29:25] [1746-c2a_13d25tv] [pre-upgrade tests] [check controller state]
Test passed - controller A
 
[10/02/2014 12:29:25] [1746-c2a_13d25tv] [pre-upgrade tests] [check controller state]
Test passed - controller B
 
[10/02/2014 12:29:34] [1746-c2a_13d25tv] [pre-upgrade tests] [check spm database]
An error occurred while checking the spm database on controller A.
 

 

Updated on 2014-02-10T14:31:42Z at 2014-02-10T14:31:42Z by IBM @ Favorit
  • AndersLorensen
    AndersLorensen
    156 Posts

    Re: DS 3512 - Update Firmware error

    ‏2014-02-10T16:12:59Z  

    This can happen if you try to upgrade from the DS storage manager when managing your system, instead of doing it from the "Enterprise Manager" (The first screen you get when opening the DS Storage manager)

     

    So if you didnt try doing it from the Enterprise Manager window, try that, otherwise I'd suggest you open a support case with IBM.

     

    /Anders

  • IBM @ Favorit
    IBM @ Favorit
    9 Posts

    Re: DS 3512 - Update Firmware error

    ‏2014-02-10T17:34:25Z  

    This can happen if you try to upgrade from the DS storage manager when managing your system, instead of doing it from the "Enterprise Manager" (The first screen you get when opening the DS Storage manager)

     

    So if you didnt try doing it from the Enterprise Manager window, try that, otherwise I'd suggest you open a support case with IBM.

     

    /Anders

    Hi Anders,

     

    tks for quick reply, according to IBM Support Team, we are not able to performe this update while the battery is in 'Learning' state.

    * You can accompany the status from: 'Hardware tab / 'View Encloser Components'.

    * Another question answered is that the DS System Store cannot check/download from Internet, those files should be download from the management station.

    >>> Let's wait.

     

    Updated on 2014-02-10T17:41:29Z at 2014-02-10T17:41:29Z by IBM @ Favorit
  • IBM @ Favorit
    IBM @ Favorit
    9 Posts

    Re: DS 3512 - Update Firmware error

    ‏2014-02-11T15:46:49Z  

    I realized that I started with this system using only one controller since we don´t had the second daughter iSCSI, so my management interfacer was connecting only with the Controller A.

    After remove that system from DS Management and then re-add it again using both IP's for Controller A and B, now I´m able to ugrade ESM/Controller Firmware.

     

    >>> Case solved.