My background is with HP products like ITG/PPM/Service Desk. I haven't been using Maximo for nearly as long as some of you folks on the forums, so maybe someone can explain this: Maximo has Cron Tasks that are executed at a certain time and frequency - I get that. Escalations, to me, is a trigger point at which the request is raised to the next higher level in the form of a notification and/or assignment. In Maximo, Escalations instead seem to behave just like cron tasks.
Maybe, if one goes back in time, there is a reason why Escalations changed to be more like Cron Tasks. It would help me understand the system better if I knew: Why have both?