Topic
  • 2 replies
  • Latest Post - ‏2014-06-05T10:00:18Z by GwyndafDavies
GwyndafDavies
GwyndafDavies
8 Posts

Pinned topic TRC error - display capture process failed to start

‏2014-03-20T15:24:29Z |

I'm getting this error coming up when remoting into a Windows 8 machine. I'm having to restart the controller and connect again. Do you have any advice on what's causing the problem? 

 

Regards,

Gwyndaf - IEM Consultant UK 

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  • Jeremiah_
    Jeremiah_
    7 Posts
    ACCEPTED ANSWER

    Re: TRC error - display capture process failed to start

    ‏2014-03-21T14:23:18Z  

    Hey Gwyndaf,

    Can you give some more info on the setup you're using?

    I'm assuming by the screenshot/tag it's Windows 8 - but is it deffinetly 8 and not 8.1?

    Also, are you using an installed target (and in what mode - Managed, P2P, Broker) - the last one shouldnt matter, but worth testing.

    Most importantly - what version of TRC are you using?

     

    I tested this setup (Signing out of Windows) using an installed TRC 9.0.1 target on Windows 8.1 - and it worked fine for me. The session remained and I was able to see the sign on screen from the controller. If you let me know the version - I can test and see if I can reproduce the issue with that version.

     

    Thanks,

    Jeremiah

  • Jeremiah_
    Jeremiah_
    7 Posts

    Re: TRC error - display capture process failed to start

    ‏2014-03-21T14:23:18Z  

    Hey Gwyndaf,

    Can you give some more info on the setup you're using?

    I'm assuming by the screenshot/tag it's Windows 8 - but is it deffinetly 8 and not 8.1?

    Also, are you using an installed target (and in what mode - Managed, P2P, Broker) - the last one shouldnt matter, but worth testing.

    Most importantly - what version of TRC are you using?

     

    I tested this setup (Signing out of Windows) using an installed TRC 9.0.1 target on Windows 8.1 - and it worked fine for me. The session remained and I was able to see the sign on screen from the controller. If you let me know the version - I can test and see if I can reproduce the issue with that version.

     

    Thanks,

    Jeremiah

  • GwyndafDavies
    GwyndafDavies
    8 Posts

    Re: TRC error - display capture process failed to start

    ‏2014-06-05T10:00:18Z  
    • Jeremiah_
    • ‏2014-03-21T14:23:18Z

    Hey Gwyndaf,

    Can you give some more info on the setup you're using?

    I'm assuming by the screenshot/tag it's Windows 8 - but is it deffinetly 8 and not 8.1?

    Also, are you using an installed target (and in what mode - Managed, P2P, Broker) - the last one shouldnt matter, but worth testing.

    Most importantly - what version of TRC are you using?

     

    I tested this setup (Signing out of Windows) using an installed TRC 9.0.1 target on Windows 8.1 - and it worked fine for me. The session remained and I was able to see the sign on screen from the controller. If you let me know the version - I can test and see if I can reproduce the issue with that version.

     

    Thanks,

    Jeremiah

    Apologies for the late reply on this one. The OS was Windows 8 and the user was using it in P2P mode only. It was the current version of TRC at the time, however we have since updated. I personally was never able to generate the error and I tried to replicate the scenario as close as possible. Since, I've put it down to the target machines being affected by third party software. I haven't seen the error since so not able to troubleshoot it any further. 

    Thank you for getting back to me on this though. 

     

    Regards,

     

    Gwyn