Can some one help me with the below possible scenario I have in my project .
We are supporting Unica Marketing Operations for our client wherein there are multiple users working on the system in different working shifts.
One shift is 7am to 3:30pm and other shift is 3.30pm till 12:00 night.
My question is because of this shift timings the default workflow configurations settings for the field
NumberofHoursperday = 8 and BeginningofDay = 9 AM is of not working.
As users who come in first shift and if they put time between 7 to 9 am in the morning for any workflow tasks then the system does not capture the duration as 2 hours. It still shows 0. Similarly for users who come in the later shift and if they put time after 5 pm against any task then it does not get captured again.
I thought we should change the default value and make it NumberofHoursperday=17 and BeginningofDay= 7AM . I tried putting this and testing with multiple scenarios but it is failing for some of them like for instance if I select start date for a task as 10/12/2015 7:00 AM and end date 10/19/2015 12:00 AM instead of capturing as 5 days it shows as 4 days and 10 Hours. in the workflow duration column. Everytime 12:00 am is added in either start or end field the duration goes for a toss and it doesn't calculate corectly
So I am not sure of this work around too.
Can someone help me with a solution for this and let me know if at all I should be changing the workflow default configurations for the fields
numberofHoursperDay and beginningofDay.
Any sugestion and help will be highly appreciated. I am attaching screenshot of the config page where the settings can be changed.