Topic
  • 2 replies
  • Latest Post - ‏2014-07-18T18:24:59Z by rbansal2
rbansal2
rbansal2
2 Posts

Pinned topic Security and Compliance Analytic PDF Error

‏2014-06-19T14:36:51Z |

I am having an issue where when I try to save a checklist in SCA as PDF, the server takes a long time and eventually errors out. On screen it says "We are sorry, but something went wrong. Contact your Tivoli Endpoint Manager  Analytics administrator if the problem persists."

I further debug this by looking at logs and it looks like the application spits out the following error.

 

[ERROR] Error: Couldn't handle error: response committed
org.jruby.exceptions.RaiseException: (NativeException) org.mortbay.jetty.EofException: An established connection was aborted by the software in your host machine.
at org.mortbay.jetty.HttpGenerator.flush(HttpGenerator.java:791)
at org.mortbay.jetty.AbstractGenerator$Output.blockForOutput(AbstractGenerator.java:551)
at org.mortbay.jetty.AbstractGenerator$Output.flush(AbstractGenerator.java:572)
at org.mortbay.jetty.HttpConnection$Output.flush(HttpConnection.java:1012)
at org.mortbay.jetty.AbstractGenerator$Output.write(AbstractGenerator.java:651)
at org.mortbay.jetty.AbstractGenerator$Output.write(AbstractGenerator.java:591)
at sun.reflect.GeneratedMethodAccessor32.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at org.jruby.javasupport.JavaMethod.invokeDirectWithExceptionHandling(JavaMethod.java:525)
[INFO]

 

[INFO] Paper size: 8.5 x 11
Page size: 7.83333 x 10.3333
Margins: l 0.138889 t 0.138889 r 0.138889 b 0.138889
Logical viewport: 980 x 1292
10
11
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100
No progress in 60 seconds; aborting.
 
[INFO] Completed 500 Internal Server Error in 68422ms (Views: 68297.0ms)

 

Btw this is only with one of the checklists. I have 18 checklists, and am able to save them as PDF without any issues.

  • Niraj Kumar Mishra
    Niraj Kumar Mishra
    2 Posts

    Re: Security and Compliance Analytic PDF Error

    ‏2014-07-11T06:11:07Z  

    Hi,

     

    Did you get resolution for this issue. I am having the same issue. If you could help me in this regards, I would really thankful to you.

     

    Thanks

    Niraj

  • rbansal2
    rbansal2
    2 Posts

    Re: Security and Compliance Analytic PDF Error

    ‏2014-07-18T18:24:59Z  

    Hi,

     

    Did you get resolution for this issue. I am having the same issue. If you could help me in this regards, I would really thankful to you.

     

    Thanks

    Niraj

    No, I am still having this issue and trying to debug it. Please let me know if you find a solution.