Topic
  • 2 replies
  • Latest Post - ‏2014-01-06T02:14:42Z by DonaldN
nemmela
nemmela
19 Posts

Pinned topic Is there any equivalent of bugzilla flag on clearquest

‏2014-01-02T14:22:22Z |

Hi all,

We often encounter the following scenario, assigned engineer put comments in notes section for seeking more information related to bugs, or requesting submitter to re-validate defect with suggestion/patches attached in CQ.

Most of the time, no response from submitter in spite of several reminders by mails.

 

Is there any mechanism on clearquest we can reuse to track ope, defects due to feedback not yet received ? ( On bugzilla there is a flag)

Thanks

Regards

  • pdubovitsky
    pdubovitsky
    376 Posts

    Re: Is there any equivalent of bugzilla flag on clearquest

    ‏2014-01-02T22:13:19Z  

    You can add a field to the record type that would work as a flag.

    Pavel

  • DonaldN
    DonaldN
    255 Posts

    Re: Is there any equivalent of bugzilla flag on clearquest

    ‏2014-01-06T02:14:42Z  

    If it is so common in your organization, it may be a better idea to accommodate this into your ClearQuest workflow. For example, when the engineer requests feedback from the submitter, the defect will be changed to a Feedback_Required state, or whatever a state that the submitter is the next action taker. The advantage of this approach is that the defect will appear in the submitter's  "things to do" and get attention. You can also run a query to pull out all the defects that sit at such a state for a long time, so it is easier to manage.