We are facing some weird issue in ISIM 126.96.36.199. When people are changing their password. it is either failing for SAM account or it is skipping the password change for SAM account. In our environment we have Active Directory as an account and SAM (which is also pointing to same Active Directory) as an account. So can it be the issue. If yes then how to deal with it (Having same repository for two different accounts i.e. AD and SAM for AD) since it is our Production environment.
One more observation, when it is failing to change password for SAM for AD account it has Requestor as same user, but when it skip to change the password for SAM for AD account it shows Requestor as System Administrator. Why so?
Shailesh S. Malkar