Topic
5 replies Latest Post - ‏2013-05-15T19:32:15Z by Mike56
Dag Brück
Dag Brück
4 Posts
ACCEPTED ANSWER

Pinned topic FocalPoint demo availability

‏2013-05-07T13:37:29Z |

I have tried all day to start a FocalPoint demo, but I either got an internal server error or the message that no demos are available. Is this really a resource problem, or is there some other reason why it doesn't work?

I have downgraded to Citrix 3.3 to avoid network delays.

  • Mike56
    Mike56
    23 Posts
    ACCEPTED ANSWER

    Re: FocalPoint demo availability

    ‏2013-05-08T23:25:36Z  in response to Dag Brück

    Dag, I apologize for the problems you experienced connecting to the Focal Point trial.  The issue has been resolved, so please feel free to request another seat. 

    Thanks,

    Mike

    • Dag Brück
      Dag Brück
      4 Posts
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      Re: FocalPoint demo availability

      ‏2013-05-14T09:36:55Z  in response to Mike56

      Well, not quite. I get the error message:

      The server encountered an internal error or misconfiguration and was unable to complete your request.

      and that's where I'm stuck now. Please advise.

      Dag

    • Dag Brück
      Dag Brück
      4 Posts
      ACCEPTED ANSWER

      Re: FocalPoint demo availability

      ‏2013-05-14T12:19:21Z  in response to Mike56

      Actually, some improvement after trying a couple of times. I now get to the point where I can click on "Start the Focal Point trial", and I get a new IE window. Unfortunately, it eventually times out without any visible result.

      Any help would be greatly apreciated, not to mention an old-fashioned "install from the CD" type trial.

      Updated on 2013-05-14T12:20:22Z at 2013-05-14T12:20:22Z by Dag Brück
      • Dag Brück
        Dag Brück
        4 Posts
        ACCEPTED ANSWER

        Re: FocalPoint demo availability

        ‏2013-05-14T12:24:22Z  in response to Dag Brück

        A closer look tells me I need port 10080 open, which of course is uncertain at best in this corporate IT world. Still, can you advise a simple solution to make an evaluation?

        Dag

        • Mike56
          Mike56
          23 Posts
          ACCEPTED ANSWER

          Re: FocalPoint demo availability

          ‏2013-05-15T19:32:15Z  in response to Dag Brück

          Dag, the current environment using Citrix require the 10xxx port range to be opened.  We can provide access to a Focal Point image via a web browser using port 80.  if you are interested in this, please let me know your email address so I can send you the link and login credentials.  You can email me at mcfoster@us.ibm.com

          Thanks,

          Mike