Topic
  • No replies
harshraj81
harshraj81
18 Posts

Pinned topic SLA for Cognos BI support contract

‏2013-10-29T13:22:54Z |

Hi All,

Can anyone share SLAs which could have been defined for support project of Cognos which involves data warehouse along with TM1 as part of Performance Management Solution.

What are the issues / incidents which should be marked as out of scope?

Thank you.

Sincerely,

Harshraj Sanghvi