Topic
  • 2 replies
  • Latest Post - ‏2014-08-11T07:49:15Z by Keepalive
Keepalive
Keepalive
2 Posts

Pinned topic XIV module removal

‏2014-08-07T15:10:44Z |

Hello,

We have an XIV Storage System Gen3 with 11 modules in it. However we accidentally equipped the 12th module (misplaced 11th) and now it is glowing red in the XIV GUI. Is there any way to unequip this module to not appear in the GUI/inventory? We were looking for the solution either in the GUI and XCLI and there appears to be only equip command in cli, no UNequip.

 

Can this be done either by admin/technician acc or does it require an IBM Specialist intervention? We would be vary grateful for your help.

 

Best Regards,

Erick

  • hannes_one
    hannes_one
    3 Posts

    Re: XIV module removal

    ‏2014-08-08T12:10:39Z  

    Hi,

    you need to open a Support Ticket to IBM. Level2-Support can fix this for you.

    Please provide an actual XRAY within the ticket. Later on IBM needs to connect to the box, so Remote-Access should be prepared.

     

    Regards,

    Hannes

  • Keepalive
    Keepalive
    2 Posts

    Re: XIV module removal

    ‏2014-08-11T07:49:15Z  

    Hello,

    Thanks for the reply. It's a shame it can't be done without IBM support ;/.

    Nonetheless thank you for your help.

     

    Regards,

    Erick