Topic
3 replies Latest Post - ‏2013-08-22T14:58:45Z by SaqibFarooq
SaqibFarooq
SaqibFarooq
26 Posts
ACCEPTED ANSWER

Pinned topic Signature Option IN SCCD 7.5.1

‏2013-08-21T12:36:51Z |

Hi All,

I am using IBM Smart Cloud Control Desk 7.5.1 on Windows platform.

How can I add new status values in SR application, but these should be visible to helpdesk person based upon classifications. I believe this might be possible with Signature Options, but need to know how to implement it.

If there is any other approach, please let me know

Your quick response will be appreciated.

Thanks in Advance.

Regards,

Saqib Farooq

  • P.Heath
    P.Heath
    198 Posts
    ACCEPTED ANSWER

    Re: Signature Option IN SCCD 7.5.1

    ‏2013-08-22T14:27:41Z  in response to SaqibFarooq

    No need for Signature Options....

    Edit the SRSTATUS domain and use "View modify Conditions" to add a conditional expession on the new values to limit their visibility.

    hth

     

    • SaqibFarooq
      SaqibFarooq
      26 Posts
      ACCEPTED ANSWER

      Re: Signature Option IN SCCD 7.5.1

      ‏2013-08-22T14:53:42Z  in response to P.Heath

      Thanks a lot. I have done it in the same way.

      • SaqibFarooq
        SaqibFarooq
        26 Posts
        ACCEPTED ANSWER

        Re: Signature Option IN SCCD 7.5.1

        ‏2013-08-22T14:58:45Z  in response to SaqibFarooq

        I want to add button on Self Service Center and by pressing that button SR's status turn to closed.