I'm wondering what exactly are the conditions under which the "Send Test Event" option is made available for a service instance. I thought it was bound to the fact that one of the templates used by the service instance should have an Incoming Status Rule. But I've created service instances which do not have the "Send Test Event" option even though an Incoming Status Rule is associcated with one of the templates. Anyone able to specify these conditions?
As a side note, I also noticed that when using the "Send Test Event" option on a TIP session with IE 9 on Windows 7, the "Send" and "Cancel" button are not visible and the "Send Test Event" window is extended to the bottom of the screen where these 2 buttons disappear below the lower boundary of the TIP console. It is not possible to "x" this window or <TAB> between the fields of the "Send Test Even" window, or do anything else in this TIP session. Effectively this hangs up the TBSM Dashboard session, where I have to close the browser session before being able to do anything again in the GUI. I've tried using the "Send Test Even" option on FireFox v24 and this problem with "Send Test Event" does not occur there.
All help greatly appreciated