Topic
  • 7 replies
  • Latest Post - ‏2018-08-16T09:33:22Z by ChidambaramL
DoorsXLAustralia
DoorsXLAustralia
47 Posts

Pinned topic DOORS Failed to load the JNI shared library

‏2016-04-22T02:19:37Z |

Getting the following error when close DOORS 9.6 :-

 

Failed to load the JNI shared library
"C:\ProgramData\Adobe\CS5\jre\bin\client\jvm.dll"

 

The client runs OK except the following menu options also invoke the error

>Help>Contents and Index

>Help>DXL Reference Manual

 

There is an IBM technote on this at

 

http://www-01.ibm.com/support/docview.wss?uid=swg21642836

 

It says:-

You are missing a Microsoft dynamic linked library file MSVCR71.dll.

This is a Microsoft C runtime Library file that exists in the windows system directory (c:\window\System32 or c:\window\SysWOW64).

The IBM technote references the microsoft issue at:-

 

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/err-msvcr71dll-missing-reinstall-win-fix/af0ef1f9-e0bd-4947-9660-deeff6149680?auth=1

 

MSVCR71.dll exists in both the C:\Windows\System32 and C:\Windows\SysWOW64 folders

Modifying the Java path does not fix the issue and reinstalling Java does not fix the issue.

Anybody encountered and resolved this issue before.

DOORS Client 9.6.1.6 installed via Citrix XenApp 6.0 on Windows Server 2008 R2 Enterprise SP1

Updated on 2016-04-22T02:21:57Z at 2016-04-22T02:21:57Z by DoorsXLAustralia
  • knobutan
    knobutan
    29 Posts

    Re: DOORS Failed to load the JNI shared library

    ‏2016-05-03T01:51:12Z  

    What is your Java version?

    Since you are using 9.6.1.6 I think you need to have 64bit Java.

  • DoorsXLAustralia
    DoorsXLAustralia
    47 Posts

    Re: DOORS Failed to load the JNI shared library

    ‏2016-05-06T06:12:35Z  

    thanks knobutan,

     

    we got the java install sorted (x64 plus set JAVA_HOME) so DOORS can now invoke help.exe

  • Lee Ann Davidson
    Lee Ann Davidson
    4 Posts

    Re: DOORS Failed to load the JNI shared library

    ‏2016-05-12T19:13:32Z  

    thanks knobutan,

     

    we got the java install sorted (x64 plus set JAVA_HOME) so DOORS can now invoke help.exe

    I am having the same issue.  I upgraded the latest version of Java and of rational doors.  After Doors upgrade I cannot close it without getting this error.  I have looked around and can not find a solution that makes sense.  Not sure what I need to do to fix the problem.  Can you give me specifics on what you did?

     

    Thanks.

  • kourosh
    kourosh
    33 Posts

    Re: DOORS Failed to load the JNI shared library

    ‏2016-05-12T23:22:37Z  

    I am having the same issue.  I upgraded the latest version of Java and of rational doors.  After Doors upgrade I cannot close it without getting this error.  I have looked around and can not find a solution that makes sense.  Not sure what I need to do to fix the problem.  Can you give me specifics on what you did?

     

    Thanks.

    Did you set the JAVA_HOME variable on your machine to point to a valid Java JRE path?

    If not, please try this.

  • DoorsXLAustralia
    DoorsXLAustralia
    47 Posts

    Re: DOORS Failed to load the JNI shared library

    ‏2016-05-13T03:41:21Z  

    I am having the same issue.  I upgraded the latest version of Java and of rational doors.  After Doors upgrade I cannot close it without getting this error.  I have looked around and can not find a solution that makes sense.  Not sure what I need to do to fix the problem.  Can you give me specifics on what you did?

     

    Thanks.

    We just installed Java 64 bit and set JAVA_HOME to point to the new Java location

  • Lee Ann Davidson
    Lee Ann Davidson
    4 Posts

    Re: DOORS Failed to load the JNI shared library

    ‏2016-05-13T19:56:11Z  

    We just installed Java 64 bit and set JAVA_HOME to point to the new Java location

    No need to reply.  I found out I had mistyped the JAVE_HOME value.

  • ChidambaramL
    ChidambaramL
    1 Post

    Re: DOORS Failed to load the JNI shared library

    ‏2018-08-16T09:33:22Z  

    Using 64-bit JRE 7 & 8 resulted to this error.

    Error resolved by installing 32-bit JRE 7 & setting JAVA_HOME path to this version.

    We are using Windows 2008 Server R2 74-bit version.