Getting the following error when close DOORS 9.6 :-
Failed to load the JNI shared library
The client runs OK except the following menu options also invoke the error
>Help>Contents and Index
>Help>DXL Reference Manual
There is an IBM technote on this at
You are missing a Microsoft dynamic linked library file MSVCR71.dll.
This is a Microsoft C runtime Library file that exists in the windows system directory (c:\window\System32 or c:\window\SysWOW64).
The IBM technote references the microsoft issue at:-
MSVCR71.dll exists in both the C:\Windows\System32 and C:\Windows\SysWOW64 folders
Modifying the Java path does not fix the issue and reinstalling Java does not fix the issue.Anybody encountered and resolved this issue before.
DOORS Client 22.214.171.124 installed via Citrix XenApp 6.0 on Windows Server 2008 R2 Enterprise SP1