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Topic
  • 5 replies
  • Latest Post - ‏2013-07-22T13:21:52Z by A_Flowers
kapilsahu91
kapilsahu91
2 Posts

Pinned topic Unable to login to Service Instance

‏2013-05-17T07:09:13Z |

hi,

Service Instance alloted to my account is not workin please look into this ASAP;  PFA snapshot.

login ID- kapil_sahu@persistent.co.in

Service Instance IP ;- 170.225.101.187

  • Vipin_Sakhare
    Vipin_Sakhare
    12 Posts

    Re: Unable to login to Service Instance

    ‏2013-05-17T09:06:03Z  

    Hi Kapil,

    I am not able to find the snapshot. Please provide it also provide the following information as well.

    Service Instance type: SCAWS or CLMS with version?

    Data Centre used?

    Account?(Please check under account tab)

    Can you please confirm, this is the first time you are logging into this VM or you had succeeded earlier and now facing this issue?

    Thanks and Regards,

    Vipin Sakhare

     

  • kapilsahu91
    kapilsahu91
    2 Posts

    Re: Unable to login to Service Instance

    ‏2013-05-17T09:38:13Z  

     

    hi,

    Service Instance alloted to my account is not workin please look into this ASAP;  PFA snapshot.

    login ID- kapil_sahu@persistent.co.in

    Service Type :- SCAWS

    Data Center Used: - U.S.A. Boulder

    As soon as I created the service instance and go to manage button the it return following error:

     

      Explanation: The request timed out before the page could be retrieved.

     

     

     

    Service Instance IP :- 170.225.101.187

    Attachments

    Updated on 2013-05-17T09:39:21Z at 2013-05-17T09:39:21Z by kapilsahu91
  • Vipin_Sakhare
    Vipin_Sakhare
    12 Posts

    Re: Unable to login to Service Instance

    ‏2013-05-20T06:42:49Z  

    Hi,

    We have created a ticket for this issue. Will get back to you after the concerned team get resolution for this.

    Thanks for your patience.

    Vipin Sakahre

  • Vipin_Sakhare
    Vipin_Sakhare
    12 Posts

    Re: Unable to login to Service Instance

    ‏2013-05-27T07:50:39Z  

    Hi,

    We have created a ticket for this issue. Will get back to you after the concerned team get resolution for this.

    Thanks for your patience.

    Vipin Sakahre

    Hi,

    There was a temporary issue at our end causing the problem. You will be able to successfully provision new instnace now. Kindly try to create a new instance and let us know the status.

    Thanks and Regards,

    Vipin Sakhare

  • A_Flowers
    A_Flowers
    1 Post

    [CLOSED][DTCCI71447] Unable to login to Service Instance

    ‏2013-07-22T13:21:52Z  

    Hello,

    We are closing this thread, due to in activity.

     

    AFlowers