Topic
4 replies Latest Post - ‏2013-05-13T08:18:38Z by damorris
kumavive
kumavive
9 Posts
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Pinned topic Thumbnail is not working for all mime type

‏2013-05-08T21:09:14Z |

Hi,

I am having issue with thumbnail display for all mime type except pdf files. ICN doesn't show up thumbnail page for any type of files documents (word, excel,ppt,txt etc). Post configuration settings are alredy configured. I validated the viewer and looks good.  

AM i missing any settings here? Could you please suggest??

Platform -

CE - 5.1.0.1

ICN - 2.0.1.1-ICN-FP001

OS - LINUX

Thanks in advance

Regards,
Vivek

  • damorris
    damorris
    760 Posts
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    Re: Thumbnail is not working for all mime type

    ‏2013-05-09T13:40:38Z  in response to kumavive

    See here:

    http://pic.dhe.ibm.com/infocenter/p8docs/v5r1m0/index.jsp?topic=%2Fcom.ibm.installingeuc.doc%2Feucde007.htm

    There is also a technote on troubleshooting this I believe.  Office files are not supported on Linux I believe.

    • kumavive
      kumavive
      9 Posts
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      Re: Thumbnail is not working for all mime type

      ‏2013-05-10T19:30:11Z  in response to damorris

      Yes, i have already this settings available at WAS level.

      GDFONTPATH
      LD_LIBRARY_PATH

      I have been to one of the IBM work shop session and they were able to get the thumbnail display for all types of documents.So just woundering what else missing here?

      Currently can see the thumbnail only for pdf and jpeg files. Please suggest!!! Do we have to look from viewer side as well?

  • nicolas.leralle
    nicolas.leralle
    100 Posts
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    Re: Thumbnail is not working for all mime type

    ‏2013-05-09T20:22:10Z  in response to kumavive

    I'm having the same configuration and issue as you do for weeks. Please let me know if you find a way to deal with it.

    Best regards,

    Nicolas

    • damorris
      damorris
      760 Posts
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      Re: Thumbnail is not working for all mime type

      ‏2013-05-13T08:18:38Z  in response to nicolas.leralle

      The thumbnails capability is different depending on the platform on which you run the ICN web application.  See here:

      http://www-01.ibm.com/support/docview.wss?uid=swg21596776

      In particular, Office documents are not supported on zLinux for example.  Also you need to make sure you are running a supported version of the OS.

      Updated on 2013-05-13T08:20:11Z at 2013-05-13T08:20:11Z by damorris