We're considering setting up configuration items for Self Service offerings and Change Management items in the future. Already using Asset Management and Service Request features in Maximo. We want to be able to charge another department for the service rendered, so Charge-back, specifically, may be easier if we configure the Service as a CI.
I'd be interested to hear about your experiences with setting up Configuration Items, because I'm trying to figure out where to get started. It seems complicated, so is it worth the effort?
What tips do others have for setting up Configuration Items?