In the last couple of weeks, i've noticed a strange behaviour on both Windows instances i've created (id's are 467474 and 467510, in Ehningen datacenter). In facts, the instances were in "Active" status from the Control Panel, but they were not accessible with the Remote Desktop Console (also "ping" command did not reach them). The only action to recover them was to force the reboot from the Control Panel itself. After the reboot, the connection was restored. This happened twice on instance 467474 and once on 467510 (all 3 cases in 3 different days).
In the attached screenshot, one of the 3 issue occurrencies described above is shown.
Is it an already-known issue? Could you please check and provide a solution for that?
Many thanks in advance