Topic
4 replies Latest Post - ‏2014-06-18T22:33:25Z by akhil.seshagiri
jnte.liu
jnte.liu
1 Post
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Pinned topic How to setting email manager

‏2013-10-21T06:04:47Z |

i have set 'common.properties' .as below

 

smtp_address=smtp.sina.com

from_address=ljintel@sina.com

support_email_address=ljintel@sina.com

 

but at the workflow's step,Performers can not retrieve emails.

Please help me to fix this issue . Thank you!

 

erros as below:----

2013-10-18 14:53:54,617 [WorkflowEventProcessorEventId134] ERROR com.ibm.ccd.common.util.EmailBean - CWPCM0088E:An error occurred when sending email:

 Subject:('YG_TSTEPT notification') To:'zhangsan@sina.com', Exception:530 Authentication required

com.sun.mail.smtp.SMTPSendFailedException: 530 Authentication required

 

        at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1668)

        at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:1207)

        at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:735)

        at javax.mail.Transport.send0(Transport.java:191)

        at javax.mail.Transport.send(Transport.java:120)

        at com.ibm.ccd.common.util.EmailBean.send(EmailBean.java:313)

        at com.ibm.ccd.workflow.common.steps.AbstractStep.sendEmailNotification(AbstractStep.java:3516)

Updated on 2013-10-21T07:08:59Z at 2013-10-21T07:08:59Z by jnte.liu
  • Alexander_Zinovin
    Alexander_Zinovin
    71 Posts
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    Re: How to setting email manager

    ‏2013-11-18T05:20:21Z  in response to jnte.liu

    Hi,

    You have to turn off the authentication on your email server.

    • jastiMDM
      jastiMDM
      1 Post
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      Re: How to setting email manager

      ‏2014-06-17T16:41:31Z  in response to Alexander_Zinovin

      Hi,

      Did you guys manage to solve this problem. I am facing the same issue. Please help me.

       

      Thanks

      • Alexander_Zinovin
        Alexander_Zinovin
        71 Posts
        ACCEPTED ANSWER

        Re: How to setting email manager

        ‏2014-06-18T06:49:41Z  in response to jastiMDM

        Hi,

        In our case we disabled authentication on our MS Exchange server for emails from a special address pointed in the from_address parameter

        • akhil.seshagiri
          akhil.seshagiri
          24 Posts
          ACCEPTED ANSWER

          Re: How to setting email manager

          ‏2014-06-18T22:33:25Z  in response to Alexander_Zinovin

          Similar issue comes when the ID that is used in the from_address is not valid. You can try with a valid ID that exists or as Alexander mentions, to disable the authentication of the email id. 

          thanks !