Topic
7 replies Latest Post - ‏2014-01-27T23:48:51Z by Hyung-NamKim
MONI
MONI
5 Posts
ACCEPTED ANSWER

Pinned topic x3550 M4 Problem

‏2013-06-04T14:25:59Z |

Dear all,

One of x3550 M4 server which giving the following massage at post

"memory/battery problems were detected

The adapter has recovered but cached data was lost

Press any key to continue, or  'C' to load configuration utility"

and at IBM firmware screen it shows

"[W.3058009] DRIVER HEALTH PROTOCOL: Missing Configuraiton. Requires Change Settings From F1."

We updated the firmware to the latest levels but the massage was still there . We thought that the RAID controller was faulty so we replaced the ServeRAID M5110 SAS/SATA Controller (90y4449)along with the ServeRAID M5100 Series 512MB Cache/RAID 5 Upgrade for IBM System x(81Y4486).

After replacing the controller and upgrade kit we booted the server the and it booted without any errors, We restarted the server once again to make sure that the error was gone but on the restart it again gave the same error, we again updated the RAID firmware but the error was still displaying. We are unable to understand which part is faulty, there is no error LED on LPD panel. 

please need your support to resolve the problem

 

Regards

UA

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  • Novikov_Alexander
    Novikov_Alexander
    6818 Posts
    ACCEPTED ANSWER

    Re: x3550 M4 Problem

    ‏2013-06-04T19:31:47Z  in response to MONI

    Dear Usman,

    could you provide DSA log of your server.

    Regards,
    Alexander Novikov
    Russia, Moscow

    • MONI
      MONI
      5 Posts
      ACCEPTED ANSWER

      Re: x3550 M4 Problem

      ‏2013-06-05T13:31:15Z  in response to Novikov_Alexander

      Dear Alexander,

      Please find attached the DSA Log. the attached log is before replacing the RAID Controller.

      I will try to get the latest one.

       

      Regards

      Usman

      • MONI
        MONI
        5 Posts
        ACCEPTED ANSWER

        Re: x3550 M4 Problem

        ‏2013-06-06T07:26:17Z  in response to MONI

        Dear Alexander,

         

        Please find attached the latest DSA Log of the server.

         

        Regards

        Usman

        • Novikov_Alexander
          Novikov_Alexander
          6818 Posts
          ACCEPTED ANSWER

          Re: x3550 M4 Problem

          ‏2013-06-06T18:10:02Z  in response to MONI

          Dear Usman,

          call to your local IBM HW Support and open a warranty case.

          Regards,
          Alexander Novikov
          Russia, Moscow

           

          • MONI
            MONI
            5 Posts
            ACCEPTED ANSWER

            Re: x3550 M4 Problem

            ‏2013-06-07T04:50:24Z  in response to Novikov_Alexander

            Dear Alexander,

            With regards to calling local IBM HW support is that, in our region IBM don't directly give support for system x servers, IBM Business Partners give support for system x servers to the customers, and we being the IBM Business Partners are giving support to the customer whose x3550 M4 is giving the problem. After updating the firmware we resolved the following error

            "[W.3058009] DRIVER HEALTH PROTOCOL: Missing Configuraiton. Requires Change Settings From F1."

            but the error 

            "memory/battery problems were detected

            The adapter has recovered but cached data was lost

            Press any key to continue, or  'C' to load configuration utility"

            is still there after changing the RAID controller. we are clueless about the problem as how to resolve it, we cannot find any document on IBM site for the above problem and the documents which mentioned the problem says to change the battery, but in our case we don't have a battery installed. Waiting our reply and hope for any solution.

             

            regards

            Usman

            • pereyral
              pereyral
              1 Post
              ACCEPTED ANSWER

              Re: x3550 M4 Problem

              ‏2014-01-27T19:58:12Z  in response to MONI

              Please, reseat the Battery CMOS. The next steps: Remove Power cable, remove Battery and waiting 15 minutes and after insert Battery again. After insert Power cable awaiting until Power LED is flashing as Standby and power-on server.

  • Hyung-NamKim
    Hyung-NamKim
    2 Posts
    ACCEPTED ANSWER

    Re: x3550 M4 Problem

    ‏2014-01-27T23:48:51Z  in response to MONI

    Dear

    Please, replace Controller Cache battery.

    I solved problem same symptom.

     

    regards.

    Korean