Topic
  • 3 replies
  • Latest Post - ‏2014-04-07T07:45:22Z by FrederikBraad
FrederikBraad
FrederikBraad
5 Posts

Pinned topic OSX: Trend Micro causes Kernel panic and crash

‏2014-01-17T12:13:54Z |
Hi,

We've begun seeing frequent crashes from a number of Macs with the Core Protection Trend Micro agent installed. For all of them, it seems that Trend Micro causes the problem, which stops when the agent is uninstalled. 

We see it on both Macbook Air and Macbook Pro models. All clients run the same program and scan engine version, with the latest virus engine: 

Client Program Version 1.1.1036 
Virus Pattern Version 10.543.50 
Virus Scan Engine Version 9.750.1005 

And all of the fail with the same kernel error:

      Kernel Extensions in backtrace:
         com.trendmicro.kext.filehook(1.5)[85602024-9C3A-50DF-555F-9BA1FC0ECC5E]@0xffffff7f8e71c000->0xffffff7f8e738fff

 

Have anyone else experienced anything similar? - Or does anyone have any recommendations or suggestions on how to troubleshoot this issue?

Thanks

*CORRECTION*: It seems that its not only Mavericks but all versions. We have so far seen it on: Mac OS X 10.6.8, 10.7.5, 10.8.5, 10.9 and 10.9.1

Ps. Crash report attached. 

Attachments

  • ShaneFPS
    ShaneFPS
    1 Post

    Re: OSX: Trend Micro causes Kernel panic and crash

    ‏2014-02-26T19:17:39Z  

    FYI, there was an "upgrade" released about a week ago that resolves this issue. In Endpoint Protection, go to Core Protection Module, and then Upgrade. You will see the fixlet to resolve this issue.

  • BigFixNinja
    BigFixNinja
    3 Posts

    Re: OSX: Trend Micro causes Kernel panic and crash

    ‏2014-04-03T19:18:38Z  
    • ShaneFPS
    • ‏2014-02-26T19:17:39Z

    FYI, there was an "upgrade" released about a week ago that resolves this issue. In Endpoint Protection, go to Core Protection Module, and then Upgrade. You will see the fixlet to resolve this issue.

    Please let us know if the upgraded content has resolved the issue.  Thank you.

  • FrederikBraad
    FrederikBraad
    5 Posts

    Re: OSX: Trend Micro causes Kernel panic and crash

    ‏2014-04-07T07:45:22Z  

    Hi,

    The 2.0 version fixed the kernel crash issue for us, as well as an existing issue preventing us from enabling tray icon on OSX devices. We have it running on about 60 OSX machines now, in a range of configurations, without issues.

    Frederik, Cloud Device