Topic
  • 3 replies
  • Latest Post - ‏2013-11-07T20:27:28Z by CTCK_Stephen_Watts
CTCK_Stephen_Watts
CTCK_Stephen_Watts
2 Posts

Pinned topic System Director Upgrade 6.3.3.1 Problems

‏2013-10-16T18:22:36Z |

Good Day

We have a systems director installation running on windows server 2008 R2 Std Edt, 64B monitoring system i endpoints with Comman Agents.

Database: Microsoft SQL Sever 10.00.2531.  JDBC Driver 3.0 3.0.1201.101

 

We recently upgraded from 6.3.1- 6.3.2 and used update manager to upgrade to 6.3.3.1

On complettion the server shows the following error (under problems) 

Error 500: java.lang.NoClassDefFoundError: com.tivoli.twg.alertmgr.TWGBaseEvent (initialization failure)

 

Director server status shows the following messages.

 

System: GOVDIR001.gov.bm
Status: Critical  (last restart: 10/15/13 12:58 PM)
  ATKSRV501E An error occurred in thread ServiceNode . The Systems Director server should be restarted.
  ATKSRV501E An error occurred in thread LogicalPlatformFactory-thread-1. The Systems Director server should be restarted.
  ATKSRV501E An error occurred in thread PhysicalPlatformFactory-thread-1. The Systems Director server should be restarted.
  ATKSRV501E An error occurred in thread PhysicalPlatformFactory-thread-2. The Systems Director server should be restarted.
  ATKSRV501E An error occurred in thread LogicalPlatformFactory-thread-2. The Systems Director server should be restarted.
  

 

Any idea what went wrong and what's required to fix ?

 

  • EF9W_Robert_Wong
    EF9W_Robert_Wong
    4 Posts

    Re: System Director Upgrade 6.3.3.1 Problems

    ‏2013-10-19T00:01:38Z  

    The error "The Systems Director server should be restarted." suggests that you need to stop your ISD server and then start it again.

    Try doing a "smstop", confirm that it has stopped with "smstatus" and then start it again with "smstart".

  • ztoreki
    ztoreki
    1 Post

    Re: System Director Upgrade 6.3.3.1 Problems

    ‏2013-10-24T11:55:07Z  

    Hi There,

    I have a similar problem, installing IBM Systems Director 6.3.3.1 upgrade.

    Here are the log entries:

    October 24, 2013 12:57:42 PM CEST-Level:1-MEID:0--MSG: Job "Install Updates" activated.
    October 24, 2013 12:57:42 PM CEST-Level:200-MEID:0--MSG: Subtask "Install Updates" activated.
    October 24, 2013 12:57:42 PM CEST-Level:200-MEID:0--MSG: Starting clients
    October 24, 2013 12:57:42 PM CEST-Level:100-MEID:0--MSG: Clients started for task "Install Updates"
    October 24, 2013 12:57:42 PM CEST-Level:200-MEID:0--MSG: Subtask activation status changed to "Active".
    October 24, 2013 12:57:42 PM CEST-Level:200-MEID:0--MSG: Subtask activation status changed to "Starting".
    October 24, 2013 12:57:42 PM CEST-Level:1-MEID:0--MSG: Job activation status changed to "Active".
    October 24, 2013 12:57:42 PM CEST-Level:150-MEID:0--MSG: ATKUPD725I The update install task has started.
    October 24, 2013 12:57:42 PM CEST-Level:200-MEID:0--MSG: Subtask activation status changed to "Active".
    October 24, 2013 12:57:43 PM CEST-Level:150-MEID:0--MSG: ATKUPD487I The download task has finished successfully.
    October 24, 2013 12:57:43 PM CEST-Level:150-MEID:0--MSG: ATKUPD629I Installation staging will be performed to 1 systems.
    October 24, 2013 12:57:43 PM CEST-Level:150-MEID:3190--MSG: ATKUPD632I The Installation Staging task is starting to process system "afeb2642-cb62-7a9f-a10a-79c2323d6d57".
    October 24, 2013 12:57:43 PM CEST-Level:150-MEID:3190--MSG: ATKUPD633I The Installation Staging task has finished processing system "afeb2642-cb62-7a9f-a10a-79c2323d6d57".
    October 24, 2013 12:57:43 PM CEST-Level:150-MEID:0--MSG: ATKUPD630I The update installation staging has completed.
    October 24, 2013 12:57:43 PM CEST-Level:150-MEID:3190--MSG: ATKUPD760I Start processing update "com.ibm.director.hw.bcx.server.feature_6.3.2.1-20130401-iFix" and system "afeb2642-cb62-7a9f-a10a-79c2323d6d57".
    October 24, 2013 12:57:43 PM CEST-Level:50-MEID:3190--MSG: ERROR: org.eclipse.update.core code=1 IBM Director BCX Server Feature (6.3.2.1-20130401-iFix) required service: "com.ibm.director.mgr.discovery.server.feature (6.3.2.1)", or a newer version. null]

    October 24, 2013 12:57:43 PM CEST-Level:50-MEID:3190--MSG: ATKUPD799E The installation of update "com.ibm.director.mgr.discovery.server.feature_6.3.2.1" is a prerequisite for the installation of update "com.ibm.director.hw.bcx.server.feature_6.3.2.1-20130401-iFix". Ensure that this prerequisite update, or a superseding version of this prerequisite update, is installed on system "afeb2642-cb62-7a9f-a10a-79c2323d6d57".
    October 24, 2013 12:57:43 PM CEST-Level:50-MEID:3190--MSG: ATKUPD799E The installation of update "com.ibm.director.core.common.feature_6.3.2.1" is a prerequisite for the installation of update "com.ibm.director.hw.bcx.server.feature_6.3.2.1-20130401-iFix". Ensure that this prerequisite update, or a superseding version of this prerequisite update, is installed on system "afeb2642-cb62-7a9f-a10a-79c2323d6d57".
    October 24, 2013 12:57:43 PM CEST-Level:50-MEID:3190--MSG: ATKUPD799E The installation of update "com.ibm.director.core.kernel.feature_6.3.2.1" is a prerequisite for the installation of update "com.ibm.director.hw.bcx.server.feature_6.3.2.1-20130401-iFix". Ensure that this prerequisite update, or a superseding version of this prerequisite update, is installed on system "afeb2642-cb62-7a9f-a10a-79c2323d6d57".
    October 24, 2013 12:57:43 PM CEST-Level:50-MEID:3190--MSG: ATKUPD799E The installation of update "com.ibm.director.mgr.configuration.server.feature_6.3.2.1" is a prerequisite for the installation of update "com.ibm.director.hw.bcx.server.feature_6.3.2.1-20130401-iFix". Ensure that this prerequisite update, or a superseding version of this prerequisite update, is installed on system "afeb2642-cb62-7a9f-a10a-79c2323d6d57".
    October 24, 2013 12:57:43 PM CEST-Level:50-MEID:3190--MSG: ATKUPD767E The installation of update "com.ibm.director.hw.bcx.server.feature_6.3.2.1-20130401-iFix" was not successful for system "afeb2642-cb62-7a9f-a10a-79c2323d6d57". Search above for previous related errors, fix each error, and then retry the operation.
    October 24, 2013 12:57:43 PM CEST-Level:50-MEID:3190--MSG: ATKUPD705E The update installation request was not successful for system "afeb2642-cb62-7a9f-a10a-79c2323d6d57". Search above for previous related errors, fix each error, and then retry the operation.
    October 24, 2013 12:57:43 PM CEST-Level:100-MEID:3190--MSG: afeb2642-cb62-7a9f-a10a-79c2323d6d57 client job status changed to "Error".
    October 24, 2013 12:57:43 PM CEST-Level:1-MEID:0--MSG: Job activation status changed to "Active with errors".
    October 24, 2013 12:57:43 PM CEST-Level:150-MEID:3190--MSG: ATKUPD795I You must manually restart the IBM® Systems Director management server after this install completes for the updates to take effect.
    October 24, 2013 12:57:43 PM CEST-Level:150-MEID:3190--MSG: ATKUPD739I Collecting inventory on system "afeb2642-cb62-7a9f-a10a-79c2323d6d57".
    October 24, 2013 12:59:43 PM CEST-Level:150-MEID:3190--MSG: ATKUPD711I Still collecting inventory for system "afeb2642-cb62-7a9f-a10a-79c2323d6d57".
    October 24, 2013 1:00:33 PM CEST-Level:150-MEID:3190--MSG: ATKUPD572I Running compliance on system "afeb2642-cb62-7a9f-a10a-79c2323d6d57".
    October 24, 2013 1:01:14 PM CEST-Level:50-MEID:0--MSG: ATKUPD734E An error was encountered during the "Install Updates" task. Search above for previous related errors, fix each error, and then retry the operation.
    October 24, 2013 1:01:14 PM CEST-Level:200-MEID:0--MSG: Subtask activation status changed to "Complete with errors".
    October 24, 2013 1:01:14 PM CEST-Level:1-MEID:0--MSG: Job activation status changed to "Complete with errors".
    October 24, 2013 1:01:14 PM CEST-Level:50-MEID:0--MSG: ATKUPD726E The update install task has finished with errors. Search above for previous related errors, fix each error, and then retry the operation.

    Many thanks in advance.

    Regards,

    Zoltan

    Updated on 2013-10-24T12:00:09Z at 2013-10-24T12:00:09Z by ztoreki
  • CTCK_Stephen_Watts
    CTCK_Stephen_Watts
    2 Posts

    Re: System Director Upgrade 6.3.3.1 Problems

    ‏2013-11-07T20:27:28Z  

    Our management servers is on a windows server and we have executed a number of Net stop dirserver / Net start -dirserver commands since the upgrade.

    Funny thing is that we ran the command again yesterday and the events can now be viewed in full with no trce of the java error.