Topic
  • 4 replies
  • Latest Post - ‏2013-08-14T09:25:58Z by QuocHG
QuocHG
QuocHG
55 Posts

Pinned topic Help me !!! How to fill data automatically

‏2013-08-03T04:04:18Z |

How to fill data automatically in a SR application

 

I has been created new field ContactNumber in SR application on IBM SmartCloud Control Desk version 7.5.1. Now I have issuses. Help me plz.

  • How to get the value of PrimaryPhone from the Person application to be assigned automatically  value to ContactNumner field in the SR application.I see it to the same assigned automatically CreatedBy field in SR but I don't know how to cofiguration it.

Plzzzz Help me.

Updated on 2013-08-04T12:25:58Z at 2013-08-04T12:25:58Z by QuocHG
  • QuocHG
    QuocHG
    55 Posts
    ACCEPTED ANSWER

    Re: Help me !!! How to fill data automatically

    ‏2013-08-14T09:25:58Z  

    Thanks All. Issue has been resolve

  • bgbaird
    bgbaird
    281 Posts

    Re: Help me !!! How to fill data automatically

    ‏2013-08-05T13:10:53Z  

    I don't  know if automation scripting is an option in Control Desk, but in MAM 7.5, I would and do use scripting to accomplish this.

     

    Check out this wiki:

     

    https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/IBM%20Maximo%20Asset%20Management/page/Customizing%20with%20automation%20scripts

     

    Brian

  • ereich
    ereich
    9 Posts

    Re: Help me !!! How to fill data automatically

    ‏2013-08-06T05:54:09Z  

    I think the solution depends on the source field and the reason why you need the phone number in SR.
    For which person do you want to display the primary phone? For the "created by"? Do the service desk agent need it for callback and don't want to leave the SR to find it?
    In this case for example, I wouldn't store this information redundant in the SR. I would only display it in the SR application.

    Ellen

  • Booshan
    Booshan
    8 Posts

    Re: Help me !!! How to fill data automatically

    ‏2013-08-07T10:22:17Z  

    You can create a cross over domain on the source field to copy the phone number of the created by or you can do the field level customization to copy the phone number of the created by person.

  • QuocHG
    QuocHG
    55 Posts

    Re: Help me !!! How to fill data automatically

    ‏2013-08-14T09:25:58Z  

    Thanks All. Issue has been resolve