I started getting error when trying to start RAD versions 8.5 and 9.0 on my machine at work all of a suddent last Monday. So I opened a PMR and provided the log files with the PMR.
I also looked at the error in the log i had submitted. For both the versions, I found out that the error was
After some research I also found out that it is caused by HP's product that was installed on my box ( It was done as a corporate push and I wasn't even aware of it ).
The person to whom the PMR was assigned to, asked me to re-install both versions of RAD. It is a time cosuming process to install RAD versions and also we need to request it to be done by desktop support.
My question here is -
- Is that the only option available to me to get both the RADs ( 8.5 and 9.0 ) working on my machine?
- How will re-installing resolve the issue or in other words what changes will get made that will fix the issue?