Topic
5 replies Latest Post - ‏2013-04-19T12:36:59Z by Ahmar
SystemAdmin
SystemAdmin
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Pinned topic x4650M4 7915 Issue with memory slot 13 only

‏2013-04-04T09:44:06Z |
Dear Team,

We have issue with x3650M4 7915 Two processor installed with Memory slot 13 as it cannot be read in the UEFI.
So we installed the memory in 9,21 and 4,16 the server works fine.

But the customer is hell bent to install the memory in slot 13.
We have updated the firmware but still it gives error in slot 13.
Now they want the motherboard to be replaced.

kindly advise
thanks
Updated on 2013-04-05T10:21:21Z at 2013-04-05T10:21:21Z by SystemAdmin
  • SystemAdmin
    SystemAdmin
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    Re: x4650M4 7915 Issue with memory slot 13 only

    ‏2013-04-04T10:09:26Z  in response to SystemAdmin
    Hi,

    Try following to isolate the fault

    Swap the cpu, also check 2nd cpu socket for any PIN bent/damaged,

    Regards,
    sudhir
    • SystemAdmin
      SystemAdmin
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      Re: x4650M4 7915 Issue with memory slot 13 only

      ‏2013-04-04T10:26:41Z  in response to SystemAdmin
      Dear Sudhir,

      Thanks for the quick reply, If i understood you correctly you want the CPU to be swapped even though the issue is with the Memory slot 13?
      Correct me if i am wrong.

      thanks
      • SystemAdmin
        SystemAdmin
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        Re: x4650M4 7915 Issue with memory slot 13 only

        ‏2013-04-04T10:37:46Z  in response to SystemAdmin
        yes,
        If still dimm 13 does not work then could be slot issue also as
        said earlier check 2nd cpu pins,
        • SystemAdmin
          SystemAdmin
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          Re: x4650M4 7915 Issue with memory slot 13 only

          ‏2013-04-05T10:21:21Z  in response to SystemAdmin
          Thanks for ur advice will try and update you.
          • Ahmar
            Ahmar
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            Re: x4650M4 7915 Issue with memory slot 13 only

            ‏2013-04-19T12:36:59Z  in response to SystemAdmin

            Thanks issue resolved after swapping the processor.No further memory slot error.