Pinned topic WebSeal error code: 0x38cf04d7 --- Third Party Server Not Responding...
Encountering the below error, very frequently in the env, All the WebSeal Servers are Up and running.. and the junctions are active ... Didn't find any logs too.
A third-party server is not responding. Possible causes: the server is down, there is a hung application on the server, or network problems. This is not a problem with the WebSEAL server.
A junctioned server is not responding to requests. Possible causes: junctioned server down, network problems, hung application on junctioned server.
Please suggest any ideas to identify the issue...
email@example.com 060002395A33 Posts
Re: WebSeal error code: 0x38cf04d7 --- Third Party Server Not Responding...2013-04-02T08:03:42ZThis is the accepted answer. This is the accepted answer.Hello,
The approach that generally works for me when troubleshooting this sort of issue, is to start of with collecting the data described here:
So the important bits are:
- pdweb.snoop trace
- pdweb.debug trace
- TCP/IP trace
You can look in the request.log to find entries which you suspect have returned the 500 DPWWA1239E error to the browser. Next you find these timestaps in the pdweb.debug trace, where you will also see the 500 error being returned to the browser. In the pdweb.debug trace you will find a thread(xxx) ID, which you can then track back in the pdweb.snoop trace.
In the pdweb.snoop trace you can read information like IP address & Ports used. With this information you can then go to the TCP/IP trace, which is where you can understand really from the network layer what is going on when contacting the junctioned server.
Alternatively you could skip the request.log & pdweb.debug stuff and just look in the pdweb.snoop or TCP/IP HTTP data for the DPWWA1239E string.
One more thing to be aware of when using TAM 6.1.1 or ISAM 7.0.0 is the customized junction ping, which can also cause WebSEAL to serve the "third-party server not responding" error when a certain response is received from the back-end server. (but again you'd need something like pdweb.debug or pdweb.snoop to confirm)
BTW, feel free to raise a PMR with IBM Support if you want us to have a look at the MustGather data.
SystemAdmin 110000D4XK9855 Posts
Re: WebSeal error code: 0x38cf04d7 --- Third Party Server Not Responding...2013-04-02T10:17:58ZThis is the accepted answer. This is the accepted answer.Check the number of active webseal threads at the time of error using following command:
s t <webseal instance> stats get pdweb.threads
We faced a similar issue and found out webseal was running out of worker threads. If this is the case try increasing the number of webseal worker-threads.
Re: WebSeal error code: 0x38cf04d7 --- Third Party Server Not Responding...2013-04-03T17:02:58ZThis is the accepted answer. This is the accepted answer.
- firstname.lastname@example.org 060002395A
Thanks for the reply and the provided steps to capture the required logs. PMR with Sev-1 has been opened and provided the logs as needed. Its clearly not a Web Seal issue but unable to identify the root cause that leading to this issue.
The important observation we have captured is that, junction is in "not running " at the time of error .
Clearly juction is unable to reach the end application. In webseal request logs , can only see 500 error at that time stamp .
Re: WebSeal error code: 0x38cf04d7 --- Third Party Server Not Responding...2013-04-03T17:09:32ZThis is the accepted answer. This is the accepted answer.
- SystemAdmin 110000D4XK
THanks for the reply and sharing the ideas to identify the issue. I have tested the way you suggested, seems everything perfect with threads. There are only 3 active threads out of 100.
aanoufal 270004TK2Q10 Posts
Re: WebSeal error code: 0x38cf04d7 --- Third Party Server Not Responding...2013-04-22T16:05:07ZThis is the accepted answer. This is the accepted answer.
- Yugan3R 2700054TH9
Any luck here. I am facing the same issue and still not able to identify the root cause. Users are able to access the application intermittently.
Mathanleo 270005S3N26 Posts
Re: WebSeal error code: 0x38cf04d7 --- Third Party Server Not Responding...2013-09-17T05:06:17ZThis is the accepted answer. This is the accepted answer.
1.Possible cause may be Network connectivity issue (Connection timed out).by default WebSEAL server performs a periodic background 'ping' of each junctioned Web server, to determine whether it is running.
Make sure junctioned resource respond to ping request & it is not blocked in the firewall.
MathanUpdated on 2013-09-17T05:11:44Z at 2013-09-17T05:11:44Z by Mathanleo
XYKY_Hardik_Pathak 270003XYKY2 Posts
Re: WebSeal error code: 0x38cf04d7 --- Third Party Server Not Responding...2014-06-26T13:29:40ZThis is the accepted answer. This is the accepted answer.
This could be network issue, as we had a running setup with junctions created. And suddenly connectivity broke.
On debugging, found the cross domain website where junction was pointing to had a new webserver. And I could not "wget" or telnet on that website from my webseal machine.
Then we found that because they have a different machine, the IP was blocked by firewall and hence it was needed to be modified.
Hope this helps someone who is struggling and find this suddenly into their working setup.