Is it possible to use time based Mail triggers in change? I want to send a trigger if a due date of a specific state expires.
For example if the analysis due date expires automatically a Mail should send to the user which is the assigned analyst of the CR.
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1 reply Latest Post - 2013-03-27T16:29:16Z by SystemAdmin
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Updated on 2013-03-27T16:29:16Z at 2013-03-27T16:29:16Z by SystemAdmin
SystemAdmin 110000D4XK111 PostsACCEPTED ANSWER
Re: Time based Mail triggers2013-03-27T16:29:16Z in response to SystemAdminHi Achim,
Change itself has no regularly executed tasks, as it is more or less a mechanism to query, display and modify contents of a database, but that's no problem:
For tasks like this I always prefer to write a perl script that has access to Change (using the perl api) and queries for crs fulfilling certain criteria, sending appropriate mails.
This perl script would then be executed by a cron job (on Unix) or a scheduled task (on Windows) every evening.
If you have any questions about details, just ask
Mike Scharnow, IT-QBase GmbH, Consultant for Configuration, Change and Requirements Management