Topic
1 reply Latest Post - ‏2013-04-16T14:23:25Z by HaraldSeipp
HotelCalefornia
HotelCalefornia
2 Posts
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Pinned topic IBM ULTRIUM-HH3 TAPE DRIVE - hardware is offline

‏2013-03-23T16:09:37Z |
Dear all,

i'm using internal IBM ULTRIUM-HH3 TAPE DRIVE and EXEC backup software detecting the hardwar as offline. i have removed the backup exex and install new version (restart more than one time) but the same issue there.

i'm planing to install the IBM latest driver amd firmware for my IBM ULTRIUM-HH3 TAPE DRIVE but i'm not able to get on the web site. could you please send me a link to the latest driver and Firmware to download.

Current firmware version:93g7
operating system win 2003 32 bit sp2

Thank you and best Regards,
  • HaraldSeipp
    HaraldSeipp
    7 Posts
    ACCEPTED ANSWER

    Re: IBM ULTRIUM-HH3 TAPE DRIVE - hardware is offline

    ‏2013-04-16T14:23:25Z  in response to HotelCalefornia

    The drive is not an IBM product, but an IBM-manufactured drive sold by a another vendor (OEM product). IBM Tape drives show up as ULT3580-HH3, OEM drives as ULTRIUM-HH3). Please contact the vendor of the system that contains/contained the drive for the appropriate microcode update. Symantec Backup Exec does not use the IBM Tape Device Driver, but comes with an own (Symantec) device driver, so please look at the Symantec Backup Exec support site for a driver update.