There's any possibility in TSRM 7.2 to allow a user to write new work logs on a ticket, without them being affected person / ticket owner? The button new row appears disabled for all other users.
The obvious use case would be the affected user's supervisor who needs to include a commentary over a ticket or to request information from the help desk.
This topic has been locked.
1 reply Latest Post - 2013-03-22T17:16:33Z by scottsd
Pinned topic Enabling new row button on work log
Answered question This question has been answered.
Unanswered question This question has not been answered yet.
Updated on 2013-03-22T17:16:33Z at 2013-03-22T17:16:33Z by scottsd
scottsd 2000003CK1121 PostsACCEPTED ANSWER
Re: Enabling new row button on work log2013-03-22T17:16:33Z in response to SystemAdminYes, the new row button on the worklog section of the ticket application is controlled by the INSERT permissions of the ticket object. You must give those users (supervisor) security groups the right to insert a ticket to allow them to insert a worklog entry.