Topic
1 reply Latest Post - ‏2013-03-27T20:53:02Z by Mike56
SystemAdmin
SystemAdmin
329 Posts
ACCEPTED ANSWER

Pinned topic Need Help with Trial

‏2013-03-21T20:08:08Z |
I experienced very slow reponse time, and I guess timed out. Is there a way I can get back in. For some reason the SVG viewer would not install on the remote machine, so I couldn't see the diagrams.

I am assessing whether we could get a benefit from this product. Thank you.
  • Mike56
    Mike56
    23 Posts
    ACCEPTED ANSWER

    Re: Need Help with Trial

    ‏2013-03-27T20:53:02Z  in response to SystemAdmin
    Hi Steve. Since Citrix released their version 3.4 of receiver, there have been performance problems with the sandbox images. We have found that if you revert back to version 3.3, the issue is resolved. Is this something you can try? Once an image is assigned to you from Developerworks, you cannot get back in if you get logged out. The image will recycle itself after 4 hours and will reset the password. You will need to go back in to dWorks and request a new seat.
    Hope this helps.

    Mike