Topic
6 replies Latest Post - ‏2013-04-19T07:43:55Z by Dev_Dhoot
SystemAdmin
SystemAdmin
30897 Posts
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Pinned topic WPS 8 Help Not Working?

‏2013-03-13T11:23:51Z |
Hi,

On IBM WebSphere Portal 8, the content of the WP Admin Help data (IBM)are not rendering and displaying the following message.

URL:
http://<hostname>:10039/wps/iehs/index.jsp?topic=/com.ibm.wp.admin.help/welcome/h_app_content_createlib.html&lang=en_US

Error 500: java.lang.ClassCastException: org.eclipse.equinox.jsp.jasper.JspServlet incompatible with javax.servlet.Servlet
On investigating the SystemOut.log, following error message can be seen.
==
3/13/13 5:47:40:114 CDT] 00000064 servlet E com.ibm.ws.webcontainer.servlet.ServletWrapper service SRVE0068E: An exception was thrown by one of the service methods of the servlet equinoxbridgeservlet in application IEHS_war. Exception created : [java.lang.ClassCastException: org.eclipse.equinox.jsp.jasper.JspServlet incompatible with javax.servlet.Servlet
at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.initializeDelegate(ServletManager.java:194)
at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:179)
at org.eclipse.equinox.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:61)
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:126)
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:76)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at com.ibm.ws.cache.servlet.ServletWrapper.serviceProxied(ServletWrapper.java:307)
at com.ibm.ws.cache.servlet.ServletWrapper.skipCacheService(ServletWrapper.java:288)
at com.ibm.ws.cache.servlet.ServletWrapper.service(ServletWrapper.java:268)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1214)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:774)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:456)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1027)
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:895)
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:195)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:452)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:511)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:305)
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:83)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1659)
]
3/13/13 5:47:40:115 CDT 00000064 webapp E com.ibm.ws.webcontainer.webapp.WebApp logServletError SRVE0293E: Servlet Error-equinoxbridgeservlet: java.lang.ClassCastException: org.eclipse.equinox.jsp.jasper.JspServlet incompatible with javax.servlet.Servlet
at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.initializeDelegate(ServletManager.java:194)
at org.eclipse.equinox.http.registry.internal.ServletManager$ServletWrapper.service(ServletManager.java:179)
at org.eclipse.equinox.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:61)
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:126)
at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:76)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:120)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at com.ibm.ws.cache.servlet.ServletWrapper.serviceProxied(ServletWrapper.java:307)
at com.ibm.ws.cache.servlet.ServletWrapper.skipCacheService(ServletWrapper.java:288)
at com.ibm.ws.cache.servlet.ServletWrapper.service(ServletWrapper.java:268)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1214)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:774)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:456)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1027)
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:895)
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:195)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:452)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:511)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:305)
at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:83)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1659)

==

Also I have checked "IEHS.war" is in running state.
Can anyone let me know, how to resolve the issue?
Updated on 2013-03-28T08:55:52Z at 2013-03-28T08:55:52Z by SystemAdmin
  • SystemAdmin
    SystemAdmin
    30897 Posts
    ACCEPTED ANSWER

    Re: WPS 8 Help Not Working?

    ‏2013-03-15T07:25:24Z  in response to SystemAdmin
    Can anyone identify the root cause of the issue?
    • SystemAdmin
      SystemAdmin
      30897 Posts
      ACCEPTED ANSWER

      Re: WPS 8 Help Not Working?

      ‏2013-03-19T08:21:53Z  in response to SystemAdmin
      Any suggestion/response would be highly appreciated............
      • SystemAdmin
        SystemAdmin
        30897 Posts
        ACCEPTED ANSWER

        Re: WPS 8 Help Not Working?

        ‏2013-03-28T08:55:52Z  in response to SystemAdmin
        Can anyone respond with any suggestion/steps to be followed???
  • Dev_Dhoot
    Dev_Dhoot
    34 Posts
    ACCEPTED ANSWER

    Re: WPS 8 Help Not Working?

    ‏2013-04-16T08:48:00Z  in response to SystemAdmin

    Does anyone have any idea on this issue??

  • alle
    alle
    10 Posts
    ACCEPTED ANSWER

    Re: WPS 8 Help Not Working?

    ‏2013-04-18T13:55:34Z  in response to SystemAdmin

    This issue has been fixed in APAR PM83628: http://www-01.ibm.com/support/docview.wss?uid=swg1PM83628

    PS: The postings on this site are my opinions and do not necessarily align with IBM's stance or strategies on the subject.

    • Dev_Dhoot
      Dev_Dhoot
      34 Posts
      ACCEPTED ANSWER

      Re: WPS 8 Help Not Working?

      ‏2013-04-19T07:43:55Z  in response to alle

      Thanks for the reply. I will try and install the Fix Pack on WPS 8 and see how it goes...