We launched new Service Management Connect Pages for different products, including Netcool/Impact and TBSM, which will have product's overview, videos, links to wiki and forum, link to RFEs, transparent development, etc.
Service Management Connect Home: http://www.ibm.com/developerworks/servicemanagement/
Netcool/Impact SMC Home: http://www.ibm.com/developerworks/servicemanagement/bsm/tni/index.html
TBSM SMC Home: http://www.ibm.com/developerworks/servicemanagement/bsm/tbsm/index.html
Watch this space for new and exciting stuff.
Product Architect - Netcool/Impact