What is the correct process to get a product added or to request a correction to the knowledge base?
I presume it includes running the inquisitor against the single dataset e.g. example 10 in the user guide
SCANDIR DATASET(SYS1.PPLIB) CATALOG
But what do you do next?
Do you plan to document this process formally?
Pinned topic What is the correct process to submit a Knowledge Base update?
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Updated on 2013-03-06T20:27:07Z at 2013-03-06T20:27:07Z by SystemAdmin
Re: What is the correct process to submit a Knowledge Base update?2013-03-06T20:08:06ZThis is the accepted answer. This is the accepted answer.Hi,
The current process is to open a PMR asking for a GKB update to be made. We require that you tell us the following information:
Vendor : CA Technologies
Product : CA DB2 Tools (includes multiple product options)
Options : Many inter-related products.
Version : R14.0 & R15.0 SP0
The above is an example. Also include any option names if it's a new product.
You are correct it in running a SCANDIR against a single library but sometimes products are splt over multiple libs so we may ask you to also inlcude those as well. Also if the product is SMP/E installed we have another job you can run called HSISCSI. This job will scan the SMP CSI zone where the product is installed in. Please send that file as well. We will document this process in our Wiki shortly.
I hope this helps.
Re: What is the correct process to submit a Knowledge Base update?2013-03-06T20:27:07ZThis is the accepted answer. This is the accepted answer.Hi,
I forgot to add the updated JCL for the HSISCSI job. Just add a jobcard and change the relevant dsn's:
// SET OUTDSN='JKYRI.HSISCSI' Output DSN
//STEP1 EXEC PGM=HSICCSI,PARM='Your SMP/E CSI'
//STEPLIB DD DISP=SHR,
//SYSOUT DD SYSOUT=*,RECFM=VB,LRECL=132,BLKSIZE=0
//SYSPRINT DD SYSOUT=*,RECFM=VB,LRECL=255,BLKSIZE=0
//JCLOUT DD DUMMY
//HSIXIBIN DD DSN=&OUTDSN,