Topic
  • 14 replies
  • Latest Post - ‏2013-03-11T13:50:25Z by SystemAdmin
SystemAdmin
SystemAdmin
445 Posts

Pinned topic [ICN 2.0.1] Unable to see miniatures

‏2013-03-04T19:51:42Z |
Hi all,

IBM Content Navigator is installed and deployed on a RHEL 6.3 x86_64, on a 7.0.0.27 WAS x86_64.
My RHEL server had the minimum features (all installations were made in command line without graphical user interface)

Everything is working except miniatures for Office document.
Here is the steps I followed after ICN installation and deployment:

1/ Add following environment entries in the Application Server Java Virtual Machine:
=> PATH (/srv/applis/IBM/ECMClient/viewingservices/nativelib)
=> LD_LIBRARY_PATH (/srv/applis/IBM/ECMClient/viewingservices/nativelib)
=> GDFONTPATH (/srv/applis/IBM/WebSphere/AppServer/java/jre/lib/fonts)
=> DISPLAY (localhost:0)
2/ I installed a X Server and started it
3/ I installed "Motif" widget toolkit
4/ Add an EXPORT DISPLAY in my startup script with the same value as in WAS.
When checking my "verify jsp page", all seems great (see attachment).
Does anyone know know where I can find logs to debug this issue, or maybe know what step I missed?

If someone has a working configuration in RHEL, can he tells me wich packages are required in RHEL (yum install...?)

The "glimpse" function works, download as PDF too.. only miniatures cannot be displayed for Office documents.

Thanks for your help / tips.

Best regards,

Nicolas
Updated on 2013-03-11T13:50:25Z at 2013-03-11T13:50:25Z by SystemAdmin
  • SystemAdmin
    SystemAdmin
    445 Posts

    Re: [ICN 2.0.1] Unable to see miniatures

    ‏2013-03-04T22:32:52Z  
    By "Glimpse", do you mean "Preview"? Do download as PDF and Preview both work for Office documents?

    Open a unix shell on the RHEL system and enter the following:

    $ export DISPLAY=localhost:0
    $ xlsfonts

    Does xlsfonts output a long list of fonts, or does it fail to connect?
  • SystemAdmin
    SystemAdmin
    445 Posts

    Re: [ICN 2.0.1] Unable to see miniatures

    ‏2013-03-04T22:46:56Z  
    By "Glimpse", do you mean "Preview"? Do download as PDF and Preview both work for Office documents?

    Open a unix shell on the RHEL system and enter the following:

    $ export DISPLAY=localhost:0
    $ xlsfonts

    Does xlsfonts output a long list of fonts, or does it fail to connect?
    Hi JI P8AE,

    Thanks for your prompt reply.

    I'm sorry for the wrong translation, I'm french and in fact it is "Preview".

    Preview works for Office documents, download as PDF too, even if there is a strange behaviour for this last one (the PDF is 90% white and the rendition is in the top left corner of each page).

    I'll send you the command result tomorrow. Does a ssh connection through putty be sufficient, or must I be connected directly to the server?

    Best regards,

    Nicolas
  • SystemAdmin
    SystemAdmin
    445 Posts

    Re: [ICN 2.0.1] Unable to see miniatures

    ‏2013-03-04T22:50:00Z  
    Hi JI P8AE,

    Thanks for your prompt reply.

    I'm sorry for the wrong translation, I'm french and in fact it is "Preview".

    Preview works for Office documents, download as PDF too, even if there is a strange behaviour for this last one (the PDF is 90% white and the rendition is in the top left corner of each page).

    I'll send you the command result tomorrow. Does a ssh connection through putty be sufficient, or must I be connected directly to the server?

    Best regards,

    Nicolas
    Sorry for my poor english : Is a ssh connection through putty sufficient?
  • SystemAdmin
    SystemAdmin
    445 Posts

    Re: [ICN 2.0.1] Unable to see miniatures

    ‏2013-03-05T08:26:17Z  
    Sorry for my poor english : Is a ssh connection through putty sufficient?
    Hi,

    Here is the result of the xlsfonts command

    $ xlsfonts
    -adobe-utopia-bold-i-normal--0-0-0-0-p-0-iso10646-1
    -adobe-utopia-bold-i-normal--0-0-0-0-p-0-iso8859-1
    -adobe-utopia-bold-r-normal--0-0-0-0-p-0-iso10646-1
    -adobe-utopia-bold-r-normal--0-0-0-0-p-0-iso8859-1
    -adobe-utopia-medium-i-normal--0-0-0-0-p-0-iso10646-1
    -adobe-utopia-medium-i-normal--0-0-0-0-p-0-iso8859-1
    -adobe-utopia-medium-r-normal--0-0-0-0-p-0-iso10646-1
    -adobe-utopia-medium-r-normal--0-0-0-0-p-0-iso8859-1
    -bitstream-bitstream charter-bold-i-normal--0-0-0-0-p-0-iso10646-1
    -bitstream-bitstream charter-bold-i-normal--0-0-0-0-p-0-iso8859-1
    -bitstream-bitstream charter-bold-r-normal--0-0-0-0-p-0-iso10646-1
    -bitstream-bitstream charter-bold-r-normal--0-0-0-0-p-0-iso8859-1
    -bitstream-bitstream charter-medium-i-normal--0-0-0-0-p-0-iso10646-1
    -bitstream-bitstream charter-medium-i-normal--0-0-0-0-p-0-iso8859-1
    -bitstream-bitstream charter-medium-r-normal--0-0-0-0-p-0-iso10646-1
    -bitstream-bitstream charter-medium-r-normal--0-0-0-0-p-0-iso8859-1
    -misc-fixed-medium-r-semicondensed--0-0-75-75-c-0-iso8859-1
    -misc-fixed-medium-r-semicondensed--13-100-100-100-c-60-iso8859-1
    -misc-fixed-medium-r-semicondensed--13-120-75-75-c-60-iso8859-1
    -misc-hrger.pfa-medium-r-normal--0-0-0-0-p-0-adobe-fontspecific
    -misc-hrger.pfa-medium-r-normal--0-0-0-0-p-0-iso10646-1
    -misc-hrgrr.pfa-medium-r-normal--0-0-0-0-p-0-adobe-fontspecific
    -misc-hrgrr.pfa-medium-r-normal--0-0-0-0-p-0-iso10646-1
    -misc-hritr.pfa-medium-r-normal--0-0-0-0-p-0-adobe-fontspecific
    -misc-hritr.pfa-medium-r-normal--0-0-0-0-p-0-iso10646-1
    -misc-hrpld.pfa-medium-r-normal--0-0-0-0-p-0-adobe-fontspecific
    -misc-hrpld.pfa-medium-r-normal--0-0-0-0-p-0-iso10646-1
    -misc-hrpldi.pfa-medium-r-normal--0-0-0-0-p-0-adobe-fontspecific
    -misc-hrpldi.pfa-medium-r-normal--0-0-0-0-p-0-iso10646-1
    -misc-hrplt.pfa-medium-r-normal--0-0-0-0-p-0-adobe-fontspecific
    -misc-hrplt.pfa-medium-r-normal--0-0-0-0-p-0-iso10646-1
    -misc-hrplti.pfa-medium-r-normal--0-0-0-0-p-0-adobe-fontspecific
    -misc-hrplti.pfa-medium-r-normal--0-0-0-0-p-0-iso10646-1
    -misc-hrscc.pfa-medium-r-normal--0-0-0-0-p-0-adobe-fontspecific
    -misc-hrscc.pfa-medium-r-normal--0-0-0-0-p-0-iso10646-1
    -misc-hrscs.pfa-medium-r-normal--0-0-0-0-p-0-adobe-fontspecific
    -misc-hrscs.pfa-medium-r-normal--0-0-0-0-p-0-iso10646-1
    -misc-liberation mono-bold-i-normal--0-0-0-0-p-0-iso10646-1
    -misc-liberation mono-bold-i-normal--0-0-0-0-p-0-iso8859-1
    -misc-liberation mono-bold-i-normal--0-0-0-0-p-0-iso8859-10
    -misc-liberation mono-bold-i-normal--0-0-0-0-p-0-iso8859-15
    -misc-liberation mono-bold-i-normal--0-0-0-0-p-0-iso8859-2
    -misc-liberation mono-bold-i-normal--0-0-0-0-p-0-iso8859-3
    -misc-liberation mono-bold-i-normal--0-0-0-0-p-0-iso8859-4
    -misc-liberation mono-bold-i-normal--0-0-0-0-p-0-iso8859-5
    -misc-liberation mono-bold-i-normal--0-0-0-0-p-0-iso8859-9
    -misc-liberation mono-bold-i-normal--0-0-0-0-p-0-koi8-e
    -misc-liberation mono-bold-i-normal--0-0-0-0-p-0-koi8-r
    -misc-liberation mono-bold-i-normal--0-0-0-0-p-0-koi8-ru
    -misc-liberation mono-bold-i-normal--0-0-0-0-p-0-koi8-u
    -misc-liberation mono-bold-i-normal--0-0-0-0-p-0-koi8-uni
    -misc-liberation mono-bold-r-normal--0-0-0-0-p-0-iso10646-1
    -misc-liberation mono-bold-r-normal--0-0-0-0-p-0-iso8859-1
    -misc-liberation mono-bold-r-normal--0-0-0-0-p-0-iso8859-10
    -misc-liberation mono-bold-r-normal--0-0-0-0-p-0-iso8859-15
    -misc-liberation mono-bold-r-normal--0-0-0-0-p-0-iso8859-2
    -misc-liberation mono-bold-r-normal--0-0-0-0-p-0-iso8859-3
    -misc-liberation mono-bold-r-normal--0-0-0-0-p-0-iso8859-4
    -misc-liberation mono-bold-r-normal--0-0-0-0-p-0-iso8859-5
    -misc-liberation mono-bold-r-normal--0-0-0-0-p-0-iso8859-9
    -misc-liberation mono-bold-r-normal--0-0-0-0-p-0-koi8-e
    -misc-liberation mono-bold-r-normal--0-0-0-0-p-0-koi8-r
    -misc-liberation mono-bold-r-normal--0-0-0-0-p-0-koi8-ru
    -misc-liberation mono-bold-r-normal--0-0-0-0-p-0-koi8-u
    -misc-liberation mono-bold-r-normal--0-0-0-0-p-0-koi8-uni
    -misc-liberation mono-medium-i-normal--0-0-0-0-p-0-iso10646-1
    -misc-liberation mono-medium-i-normal--0-0-0-0-p-0-iso8859-1
    -misc-liberation mono-medium-i-normal--0-0-0-0-p-0-iso8859-10
    -misc-liberation mono-medium-i-normal--0-0-0-0-p-0-iso8859-15
    -misc-liberation mono-medium-i-normal--0-0-0-0-p-0-iso8859-2
    -misc-liberation mono-medium-i-normal--0-0-0-0-p-0-iso8859-3
    -misc-liberation mono-medium-i-normal--0-0-0-0-p-0-iso8859-4
    -misc-liberation mono-medium-i-normal--0-0-0-0-p-0-iso8859-5
    -misc-liberation mono-medium-i-normal--0-0-0-0-p-0-iso8859-9
    -misc-liberation mono-medium-i-normal--0-0-0-0-p-0-koi8-e
    -misc-liberation mono-medium-i-normal--0-0-0-0-p-0-koi8-r
    -misc-liberation mono-medium-i-normal--0-0-0-0-p-0-koi8-ru
    -misc-liberation mono-medium-i-normal--0-0-0-0-p-0-koi8-u
    -misc-liberation mono-medium-i-normal--0-0-0-0-p-0-koi8-uni
    -misc-liberation mono-medium-r-normal--0-0-0-0-p-0-iso10646-1
    -misc-liberation mono-medium-r-normal--0-0-0-0-p-0-iso8859-1
    -misc-liberation mono-medium-r-normal--0-0-0-0-p-0-iso8859-10
    -misc-liberation mono-medium-r-normal--0-0-0-0-p-0-iso8859-15
    -misc-liberation mono-medium-r-normal--0-0-0-0-p-0-iso8859-2
    -misc-liberation mono-medium-r-normal--0-0-0-0-p-0-iso8859-3
    -misc-liberation mono-medium-r-normal--0-0-0-0-p-0-iso8859-4
    -misc-liberation mono-medium-r-normal--0-0-0-0-p-0-iso8859-5
    -misc-liberation mono-medium-r-normal--0-0-0-0-p-0-iso8859-9
    -misc-liberation mono-medium-r-normal--0-0-0-0-p-0-koi8-e
    -misc-liberation mono-medium-r-normal--0-0-0-0-p-0-koi8-r
    -misc-liberation mono-medium-r-normal--0-0-0-0-p-0-koi8-ru
    -misc-liberation mono-medium-r-normal--0-0-0-0-p-0-koi8-u
    -misc-liberation mono-medium-r-normal--0-0-0-0-p-0-koi8-uni
    -misc-liberation sans-bold-i-normal--0-0-0-0-p-0-iso10646-1
    -misc-liberation sans-bold-i-normal--0-0-0-0-p-0-iso8859-1
    -misc-liberation sans-bold-i-normal--0-0-0-0-p-0-iso8859-10
    -misc-liberation sans-bold-i-normal--0-0-0-0-p-0-iso8859-15
    -misc-liberation sans-bold-i-normal--0-0-0-0-p-0-iso8859-2
    -misc-liberation sans-bold-i-normal--0-0-0-0-p-0-iso8859-3
    -misc-liberation sans-bold-i-normal--0-0-0-0-p-0-iso8859-4
    -misc-liberation sans-bold-i-normal--0-0-0-0-p-0-iso8859-5
    -misc-liberation sans-bold-i-normal--0-0-0-0-p-0-iso8859-9
    -misc-liberation sans-bold-i-normal--0-0-0-0-p-0-koi8-e
    -misc-liberation sans-bold-i-normal--0-0-0-0-p-0-koi8-r
    -misc-liberation sans-bold-i-normal--0-0-0-0-p-0-koi8-ru
    -misc-liberation sans-bold-i-normal--0-0-0-0-p-0-koi8-u
    -misc-liberation sans-bold-i-normal--0-0-0-0-p-0-koi8-uni
    -misc-liberation sans-bold-r-normal--0-0-0-0-p-0-iso10646-1
    -misc-liberation sans-bold-r-normal--0-0-0-0-p-0-iso8859-1
    -misc-liberation sans-bold-r-normal--0-0-0-0-p-0-iso8859-10
    -misc-liberation sans-bold-r-normal--0-0-0-0-p-0-iso8859-15
    -misc-liberation sans-bold-r-normal--0-0-0-0-p-0-iso8859-2
    -misc-liberation sans-bold-r-normal--0-0-0-0-p-0-iso8859-3
    -misc-liberation sans-bold-r-normal--0-0-0-0-p-0-iso8859-4
    -misc-liberation sans-bold-r-normal--0-0-0-0-p-0-iso8859-5
    -misc-liberation sans-bold-r-normal--0-0-0-0-p-0-iso8859-9
    -misc-liberation sans-bold-r-normal--0-0-0-0-p-0-koi8-e
    -misc-liberation sans-bold-r-normal--0-0-0-0-p-0-koi8-r
    -misc-liberation sans-bold-r-normal--0-0-0-0-p-0-koi8-ru
    -misc-liberation sans-bold-r-normal--0-0-0-0-p-0-koi8-u
    -misc-liberation sans-bold-r-normal--0-0-0-0-p-0-koi8-uni
    -misc-liberation sans-medium-i-normal--0-0-0-0-p-0-iso10646-1
    -misc-liberation sans-medium-i-normal--0-0-0-0-p-0-iso8859-1
    -misc-liberation sans-medium-i-normal--0-0-0-0-p-0-iso8859-10
    -misc-liberation sans-medium-i-normal--0-0-0-0-p-0-iso8859-15
    -misc-liberation sans-medium-i-normal--0-0-0-0-p-0-iso8859-2
    -misc-liberation sans-medium-i-normal--0-0-0-0-p-0-iso8859-3
    -misc-liberation sans-medium-i-normal--0-0-0-0-p-0-iso8859-4
    -misc-liberation sans-medium-i-normal--0-0-0-0-p-0-iso8859-5
    -misc-liberation sans-medium-i-normal--0-0-0-0-p-0-iso8859-9
    -misc-liberation sans-medium-i-normal--0-0-0-0-p-0-koi8-e
    -misc-liberation sans-medium-i-normal--0-0-0-0-p-0-koi8-r
    -misc-liberation sans-medium-i-normal--0-0-0-0-p-0-koi8-ru
    -misc-liberation sans-medium-i-normal--0-0-0-0-p-0-koi8-u
    -misc-liberation sans-medium-i-normal--0-0-0-0-p-0-koi8-uni
    -misc-liberation sans-medium-r-normal--0-0-0-0-p-0-iso10646-1
    -misc-liberation sans-medium-r-normal--0-0-0-0-p-0-iso8859-1
    -misc-liberation sans-medium-r-normal--0-0-0-0-p-0-iso8859-10
    -misc-liberation sans-medium-r-normal--0-0-0-0-p-0-iso8859-15
    -misc-liberation sans-medium-r-normal--0-0-0-0-p-0-iso8859-2
    -misc-liberation sans-medium-r-normal--0-0-0-0-p-0-iso8859-3
    -misc-liberation sans-medium-r-normal--0-0-0-0-p-0-iso8859-4
    -misc-liberation sans-medium-r-normal--0-0-0-0-p-0-iso8859-5
    -misc-liberation sans-medium-r-normal--0-0-0-0-p-0-iso8859-9
    -misc-liberation sans-medium-r-normal--0-0-0-0-p-0-koi8-e
    -misc-liberation sans-medium-r-normal--0-0-0-0-p-0-koi8-r
    -misc-liberation sans-medium-r-normal--0-0-0-0-p-0-koi8-ru
    -misc-liberation sans-medium-r-normal--0-0-0-0-p-0-koi8-u
    -misc-liberation sans-medium-r-normal--0-0-0-0-p-0-koi8-uni
    -misc-liberation serif-bold-i-normal--0-0-0-0-p-0-iso10646-1
    -misc-liberation serif-bold-i-normal--0-0-0-0-p-0-iso8859-1
    -misc-liberation serif-bold-i-normal--0-0-0-0-p-0-iso8859-10
    -misc-liberation serif-bold-i-normal--0-0-0-0-p-0-iso8859-15
    -misc-liberation serif-bold-i-normal--0-0-0-0-p-0-iso8859-2
    -misc-liberation serif-bold-i-normal--0-0-0-0-p-0-iso8859-3
    -misc-liberation serif-bold-i-normal--0-0-0-0-p-0-iso8859-4
    -misc-liberation serif-bold-i-normal--0-0-0-0-p-0-iso8859-5
    -misc-liberation serif-bold-i-normal--0-0-0-0-p-0-iso8859-9
    -misc-liberation serif-bold-i-normal--0-0-0-0-p-0-koi8-e
    -misc-liberation serif-bold-i-normal--0-0-0-0-p-0-koi8-r
    -misc-liberation serif-bold-i-normal--0-0-0-0-p-0-koi8-ru
    -misc-liberation serif-bold-i-normal--0-0-0-0-p-0-koi8-u
    -misc-liberation serif-bold-i-normal--0-0-0-0-p-0-koi8-uni
    -misc-liberation serif-bold-r-normal--0-0-0-0-p-0-iso10646-1
    -misc-liberation serif-bold-r-normal--0-0-0-0-p-0-iso8859-1
    -misc-liberation serif-bold-r-normal--0-0-0-0-p-0-iso8859-10
    -misc-liberation serif-bold-r-normal--0-0-0-0-p-0-iso8859-15
    -misc-liberation serif-bold-r-normal--0-0-0-0-p-0-iso8859-2
    -misc-liberation serif-bold-r-normal--0-0-0-0-p-0-iso8859-3
    -misc-liberation serif-bold-r-normal--0-0-0-0-p-0-iso8859-4
    -misc-liberation serif-bold-r-normal--0-0-0-0-p-0-iso8859-5
    -misc-liberation serif-bold-r-normal--0-0-0-0-p-0-iso8859-9
    -misc-liberation serif-bold-r-normal--0-0-0-0-p-0-koi8-e
    -misc-liberation serif-bold-r-normal--0-0-0-0-p-0-koi8-r
    -misc-liberation serif-bold-r-normal--0-0-0-0-p-0-koi8-ru
    -misc-liberation serif-bold-r-normal--0-0-0-0-p-0-koi8-u
    -misc-liberation serif-bold-r-normal--0-0-0-0-p-0-koi8-uni
    -misc-liberation serif-medium-i-normal--0-0-0-0-p-0-iso10646-1
    -misc-liberation serif-medium-i-normal--0-0-0-0-p-0-iso8859-1
    -misc-liberation serif-medium-i-normal--0-0-0-0-p-0-iso8859-10
    -misc-liberation serif-medium-i-normal--0-0-0-0-p-0-iso8859-15
    -misc-liberation serif-medium-i-normal--0-0-0-0-p-0-iso8859-2
    -misc-liberation serif-medium-i-normal--0-0-0-0-p-0-iso8859-3
    -misc-liberation serif-medium-i-normal--0-0-0-0-p-0-iso8859-4
    -misc-liberation serif-medium-i-normal--0-0-0-0-p-0-iso8859-5
    -misc-liberation serif-medium-i-normal--0-0-0-0-p-0-iso8859-9
    -misc-liberation serif-medium-i-normal--0-0-0-0-p-0-koi8-e
    -misc-liberation serif-medium-i-normal--0-0-0-0-p-0-koi8-r
    -misc-liberation serif-medium-i-normal--0-0-0-0-p-0-koi8-ru
    -misc-liberation serif-medium-i-normal--0-0-0-0-p-0-koi8-u
    -misc-liberation serif-medium-i-normal--0-0-0-0-p-0-koi8-uni
    -misc-liberation serif-medium-r-normal--0-0-0-0-p-0-iso10646-1
    -misc-liberation serif-medium-r-normal--0-0-0-0-p-0-iso8859-1
    -misc-liberation serif-medium-r-normal--0-0-0-0-p-0-iso8859-10
    -misc-liberation serif-medium-r-normal--0-0-0-0-p-0-iso8859-15
    -misc-liberation serif-medium-r-normal--0-0-0-0-p-0-iso8859-2
    -misc-liberation serif-medium-r-normal--0-0-0-0-p-0-iso8859-3
    -misc-liberation serif-medium-r-normal--0-0-0-0-p-0-iso8859-4
    -misc-liberation serif-medium-r-normal--0-0-0-0-p-0-iso8859-5
    -misc-liberation serif-medium-r-normal--0-0-0-0-p-0-iso8859-9
    -misc-liberation serif-medium-r-normal--0-0-0-0-p-0-koi8-e
    -misc-liberation serif-medium-r-normal--0-0-0-0-p-0-koi8-r
    -misc-liberation serif-medium-r-normal--0-0-0-0-p-0-koi8-ru
    -misc-liberation serif-medium-r-normal--0-0-0-0-p-0-koi8-u
    -misc-liberation serif-medium-r-normal--0-0-0-0-p-0-koi8-uni
    6x13
    cursor
    fixed

    Is there missing fonts?

    Best regards,

    Nicolas
  • SystemAdmin
    SystemAdmin
    445 Posts

    Re: [ICN 2.0.1] Unable to see miniatures

    ‏2013-03-05T08:32:49Z  
    Hi,

    Here is the result of the xlsfonts command

    $ xlsfonts
    -adobe-utopia-bold-i-normal--0-0-0-0-p-0-iso10646-1
    -adobe-utopia-bold-i-normal--0-0-0-0-p-0-iso8859-1
    -adobe-utopia-bold-r-normal--0-0-0-0-p-0-iso10646-1
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    6x13
    cursor
    fixed

    Is there missing fonts?

    Best regards,

    Nicolas
    About the "download as PDF" strange behaviour, see in attachment the downloaded PDF file using the "download as PDF" function and the original word document.

    Best regards,

    Nicolas
  • SystemAdmin
    SystemAdmin
    445 Posts

    Re: [ICN 2.0.1] Unable to see miniatures

    ‏2013-03-08T12:59:05Z  
    About the "download as PDF" strange behaviour, see in attachment the downloaded PDF file using the "download as PDF" function and the original word document.

    Best regards,

    Nicolas
    I have enabled debug traces on ICN, and I have found the following error message

    08/03/13 13:54:47:412 CET 0000001c SystemOut O CIWEB Error: p8admin @ hijacked com.ibm.ecm.beans.viewer.DocServicesSessionBean.writePage()
    com.ibm.mm.viewer.CMBDocumentEngineException: invalid file ID
    at com.ibm.mm.viewer.CMBOutsideInExportEngine.writePage(CMBOutsideInExportEngine.java:989)
    at com.ibm.mm.viewer.CMBOutsideInExportEngine.getPageImage(CMBOutsideInExportEngine.java:1133)
    at com.ibm.mm.viewer.CMBDocumentEngine.getPageImage(CMBDocumentEngine.java:913)
    at com.ibm.mm.viewer.CMBOutsideInExportEngine.getPageDimensions(CMBOutsideInExportEngine.java:1188)
    at com.ibm.mm.viewer.CMBOutsideInExportEngine.getPageWidth(CMBOutsideInExportEngine.java:1158)
    at com.ibm.mm.viewer.CMBStreamingDocServices$SerializableDocumentEngine.getPageWidth(CMBStreamingDocServices.java:1807)
    at com.ibm.mm.viewer.CMBPage.getWidth(CMBPage.java:154)
    at com.ibm.ecm.beans.viewer.DocServicesSessionBean.getPageImage(DocServicesSessionBean.java:507)
    at com.ibm.ecm.struts.actions.viewer.GetPageImageAction.executeBaseAction(GetPageImageAction.java:213)
    at com.ibm.ecm.struts.actions.BaseAction.execute(BaseAction.java:176)
    at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
    at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
    at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
    at com.ibm.ecm.struts.controller.ControllerServlet.process(ControllerServlet.java:239)
    at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:738)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:831)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1658)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1598)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:113)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:80)
    at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:908)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:935)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:503)
    at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:181)
    at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:91)
    at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:875)
    at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1592)
    at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:186)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:453)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:515)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:306)
    at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:83)
    at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
    at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
    at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
    at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
    at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
    at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
    at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
    at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1646)

    08/03/13 13:54:47:412 CET 0000001c SystemOut O CIWEB Debug: p8admin @ 172.21.250.17 com.ibm.ecm.mediator.viewer.PageImageMediator.toJSONObject() Returning JSON: {"pageNo":1,"brightness":1.0,"contrast":1.0,"contentType":null,"inverted":false,"docUrl":null,"scale":1.0,"image":null,"serverType":null,"rotation":0}
    08/03/13 13:54:47:412 CET 0000001c SystemOut O CIWEB Exit : p8admin @ 172.21.250.17 com.ibm.ecm.struts.actions.viewer.GetPageImageAction.executeAction()
    08/03/13 13:54:47:412 CET 0000001c SystemOut O CIWEB Exit : p8admin @ 172.21.250.17 com.ibm.ecm.struts.actions.viewer.GetPageImageAction.execute()
    08/03/13 13:54:47:412 CET 0000001c SystemOut O CIWEB Debug: p8admin @ 172.21.250.17 com.ibm.ecm.struts.controller.ControllerServlet.process()
    END REQUEST 104
    I'm the only user connected, as p8admin, on ICN...

    I'll open a PMR if nobody knows what this message means.

    Best regards,

    Nicolas
  • damorris
    damorris
    794 Posts

    Re: [ICN 2.0.1] Unable to see miniatures

    ‏2013-03-08T14:07:09Z  
    I have enabled debug traces on ICN, and I have found the following error message

    08/03/13 13:54:47:412 CET 0000001c SystemOut O CIWEB Error: p8admin @ hijacked com.ibm.ecm.beans.viewer.DocServicesSessionBean.writePage()
    com.ibm.mm.viewer.CMBDocumentEngineException: invalid file ID
    at com.ibm.mm.viewer.CMBOutsideInExportEngine.writePage(CMBOutsideInExportEngine.java:989)
    at com.ibm.mm.viewer.CMBOutsideInExportEngine.getPageImage(CMBOutsideInExportEngine.java:1133)
    at com.ibm.mm.viewer.CMBDocumentEngine.getPageImage(CMBDocumentEngine.java:913)
    at com.ibm.mm.viewer.CMBOutsideInExportEngine.getPageDimensions(CMBOutsideInExportEngine.java:1188)
    at com.ibm.mm.viewer.CMBOutsideInExportEngine.getPageWidth(CMBOutsideInExportEngine.java:1158)
    at com.ibm.mm.viewer.CMBStreamingDocServices$SerializableDocumentEngine.getPageWidth(CMBStreamingDocServices.java:1807)
    at com.ibm.mm.viewer.CMBPage.getWidth(CMBPage.java:154)
    at com.ibm.ecm.beans.viewer.DocServicesSessionBean.getPageImage(DocServicesSessionBean.java:507)
    at com.ibm.ecm.struts.actions.viewer.GetPageImageAction.executeBaseAction(GetPageImageAction.java:213)
    at com.ibm.ecm.struts.actions.BaseAction.execute(BaseAction.java:176)
    at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
    at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274)
    at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
    at com.ibm.ecm.struts.controller.ControllerServlet.process(ControllerServlet.java:239)
    at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:738)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:831)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1658)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1598)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:113)
    at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:80)
    at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:908)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:935)
    at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:503)
    at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:181)
    at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:91)
    at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:875)
    at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1592)
    at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:186)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:453)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:515)
    at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:306)
    at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:83)
    at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165)
    at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
    at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)
    at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)
    at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)
    at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)
    at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)
    at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1646)

    08/03/13 13:54:47:412 CET 0000001c SystemOut O CIWEB Debug: p8admin @ 172.21.250.17 com.ibm.ecm.mediator.viewer.PageImageMediator.toJSONObject() Returning JSON: {"pageNo":1,"brightness":1.0,"contrast":1.0,"contentType":null,"inverted":false,"docUrl":null,"scale":1.0,"image":null,"serverType":null,"rotation":0}
    08/03/13 13:54:47:412 CET 0000001c SystemOut O CIWEB Exit : p8admin @ 172.21.250.17 com.ibm.ecm.struts.actions.viewer.GetPageImageAction.executeAction()
    08/03/13 13:54:47:412 CET 0000001c SystemOut O CIWEB Exit : p8admin @ 172.21.250.17 com.ibm.ecm.struts.actions.viewer.GetPageImageAction.execute()
    08/03/13 13:54:47:412 CET 0000001c SystemOut O CIWEB Debug: p8admin @ 172.21.250.17 com.ibm.ecm.struts.controller.ControllerServlet.process()
    END REQUEST 104
    I'm the only user connected, as p8admin, on ICN...

    I'll open a PMR if nobody knows what this message means.

    Best regards,

    Nicolas
    Are you seeing this on all Word files or just a particular one?
  • SystemAdmin
    SystemAdmin
    445 Posts

    Re: [ICN 2.0.1] Unable to see miniatures

    ‏2013-03-08T15:20:54Z  
    • damorris
    • ‏2013-03-08T14:07:09Z
    Are you seeing this on all Word files or just a particular one?
    Hi Dana,

    I'm facing this error message for all Word documents, Excel documents, PowerPoint documents.
    For your information, my RHEL is hosted by a VMWare vSphere 5.0.0 server. Don't know if it's relevant there.
    Thanks for your interest.

    Nicolas
  • damorris
    damorris
    794 Posts

    Re: [ICN 2.0.1] Unable to see miniatures

    ‏2013-03-08T21:37:10Z  
    Hi Dana,

    I'm facing this error message for all Word documents, Excel documents, PowerPoint documents.
    For your information, my RHEL is hosted by a VMWare vSphere 5.0.0 server. Don't know if it's relevant there.
    Thanks for your interest.

    Nicolas
    You'll probably need a PMR so we can work this officially. I'm out of basic ideas.
  • SystemAdmin
    SystemAdmin
    445 Posts

    Re: [ICN 2.0.1] Unable to see miniatures

    ‏2013-03-11T09:30:10Z  
    • damorris
    • ‏2013-03-08T21:37:10Z
    You'll probably need a PMR so we can work this officially. I'm out of basic ideas.
    Ok, I'll try another fresh installation in GUI mode before opening the PMR.

    Just for information, I found some strange logs saying that my session may have been hijacked :

    CIWEB Warn : p8admin @ 172.17.60.23 com.ibm.ecm.struts.controller.ControllerServlet.process() Session may have been hijacked! original connection by: hijacked does not match request: 172.17.60.23
    Do you know what can explain this message (I'm the only user on the platform right know, and this is not accessible on the Internet)?

    Best regards,

    Nicolas
  • damorris
    damorris
    794 Posts

    Re: [ICN 2.0.1] Unable to see miniatures

    ‏2013-03-11T13:26:22Z  
    Ok, I'll try another fresh installation in GUI mode before opening the PMR.

    Just for information, I found some strange logs saying that my session may have been hijacked :

    CIWEB Warn : p8admin @ 172.17.60.23 com.ibm.ecm.struts.controller.ControllerServlet.process() Session may have been hijacked! original connection by: hijacked does not match request: 172.17.60.23
    Do you know what can explain this message (I'm the only user on the platform right know, and this is not accessible on the Internet)?

    Best regards,

    Nicolas
    I'm assuming you're running WebSphere 8.0 or 8.5. WAS 8 added some new web security checks - I believe that is what is outputting that message. As far as we can tell they are not an issue.
  • bemorris
    bemorris
    149 Posts

    Re: [ICN 2.0.1] Unable to see miniatures

    ‏2013-03-11T13:45:26Z  
    • damorris
    • ‏2013-03-11T13:26:22Z
    I'm assuming you're running WebSphere 8.0 or 8.5. WAS 8 added some new web security checks - I believe that is what is outputting that message. As far as we can tell they are not an issue.
    IBM Content Navigator generates a security token during authentication that is subsequently validated on every request within a session to ensure the session cannot be hijacked (a problem known as cross-site request forgery). I cannot think of any reason why this would appear in the logs if you've properly configured the application, but if you only see it once it's unlikely there is a serious problem. Probably just an active client session and server getting out of sync during a WebSphere Application server restart.
  • SystemAdmin
    SystemAdmin
    445 Posts

    Re: [ICN 2.0.1] Unable to see miniatures

    ‏2013-03-11T13:45:28Z  
    • damorris
    • ‏2013-03-11T13:26:22Z
    I'm assuming you're running WebSphere 8.0 or 8.5. WAS 8 added some new web security checks - I believe that is what is outputting that message. As far as we can tell they are not an issue.
    I'm working with WAS 7.0.0.27 64 bits.
    I guess this is not relevant, but I wasn't sure.
    I'll install my new platform and see if ICN miniatures works.

    Thanks for your help.

    Best regards,

    Nicolas
  • SystemAdmin
    SystemAdmin
    445 Posts

    Re: [ICN 2.0.1] Unable to see miniatures

    ‏2013-03-11T13:50:25Z  
    • bemorris
    • ‏2013-03-11T13:45:26Z
    IBM Content Navigator generates a security token during authentication that is subsequently validated on every request within a session to ensure the session cannot be hijacked (a problem known as cross-site request forgery). I cannot think of any reason why this would appear in the logs if you've properly configured the application, but if you only see it once it's unlikely there is a serious problem. Probably just an active client session and server getting out of sync during a WebSphere Application server restart.
    Hi bemorris,

    This seems to be a perfect explanation, I have restarted a lot my WAS in order to reset environment variables in my JVM (GDFONTPATH...).

    ICN did not ask for credentials after WAS reboot, this must be the reason!

    Thanks a lot.

    Nicolas