Topic
  • 9 replies
  • Latest Post - ‏2014-08-11T15:37:54Z by Novikov_Alexander
SystemAdmin
SystemAdmin
4779 Posts

Pinned topic DS3400 - Controller reset by its alternate

‏2013-02-21T14:53:56Z |
Hello!

I have DS3400, which connected to BladeCenter through Brocade FC Switch modules. When I open logs, I noticed strange situation. Every 58 days, my storage resets.
Usually event sequence:

400F - Controller reset by its alternate
1706 - Optimal wide port becomes degraded (x2)
1707 - Degraded wide port becomes failed (x2)
2606 - Start-of-day routine begun
1017 - Fibre channel link down (x2)
120B - SFP changed to Optimal (x2)
1018 - Fibre channel link up (x2)
4010 - Controller reset
5400 - Premium feature enabled (x8)
2606 - Start-of-day routine completed

I can't understand, why it happens every two months, events occurred regardless batteries learning or another system events.

What is the reason?

Thank you, Vladislav.
Updated on 2013-02-24T15:48:51Z at 2013-02-24T15:48:51Z by SystemAdmin
  • Berniebgbb
    Berniebgbb
    83 Posts

    Re: DS3400 - Controller reset by its alternate

    ‏2013-02-23T09:50:10Z  
    Hi Linke

    You are currently running Firmware 07.35.53.00, the latest firmware level is Version 07.35.71.00

    There are 3 reported fix's for "Controller Reset" related issues.

    1. June 13, 2012 - Version 07.35.71.00
    Fix LSIP200176536 (LSIP200174377) Watchdog resets are reported as Alternate controller resets in the FA log
    2. August 24, 2010 - Version 07.35.57.00
    (CR 157570) Running verify blocks command causes controller resets
    (CR 167558) Target reset drives after alt controller reset

    I would say your best option is to update the firmware on your DS3400 to resolve this issue, at the same time you will want to do your Hard Drive firmware levels as well.
    NOTE: You will need to update storage manager first, please read release notes / recommendations for the firmware release.

    Also note the following

    1. Your cache batteries are due for replacement in 56 Days.

    regards

    Bernie.
  • SystemAdmin
    SystemAdmin
    4779 Posts

    Re: DS3400 - Controller reset by its alternate

    ‏2013-02-24T15:48:51Z  
    Hi Linke

    You are currently running Firmware 07.35.53.00, the latest firmware level is Version 07.35.71.00

    There are 3 reported fix's for "Controller Reset" related issues.

    1. June 13, 2012 - Version 07.35.71.00
    Fix LSIP200176536 (LSIP200174377) Watchdog resets are reported as Alternate controller resets in the FA log
    2. August 24, 2010 - Version 07.35.57.00
    (CR 157570) Running verify blocks command causes controller resets
    (CR 167558) Target reset drives after alt controller reset

    I would say your best option is to update the firmware on your DS3400 to resolve this issue, at the same time you will want to do your Hard Drive firmware levels as well.
    NOTE: You will need to update storage manager first, please read release notes / recommendations for the firmware release.

    Also note the following

    1. Your cache batteries are due for replacement in 56 Days.

    regards

    Bernie.
    Hi Bernie!

    Thank you for your response, I will try to update storage manager and firmware.

    I hope it will help to fix this issue.

    Regards, Vladislav.
  • lincker
    lincker
    4 Posts

    Re: DS3400 - Controller reset by its alternate

    ‏2014-05-13T09:07:14Z  

    After update storage manager and firmware, problem not resolved.

    One of the two controllers A or B, continues to reboot every two months.

    I can't understand what could be the cause.

     

    Regards, Vladislav.

  • Novikov_Alexander
    Novikov_Alexander
    1404 Posts

    Re: DS3400 - Controller reset by its alternate

    ‏2014-05-15T11:29:17Z  
    • lincker
    • ‏2014-05-13T09:07:14Z

    After update storage manager and firmware, problem not resolved.

    One of the two controllers A or B, continues to reboot every two months.

    I can't understand what could be the cause.

     

    Regards, Vladislav.

    Dear Vladislav,

    lets check current DS Support Data.

    Regards,
    Alexander Novikov
    Russia, Moscow

  • lincker
    lincker
    4 Posts

    Re: DS3400 - Controller reset by its alternate

    ‏2014-05-15T11:32:37Z  

    Dear Vladislav,

    lets check current DS Support Data.

    Regards,
    Alexander Novikov
    Russia, Moscow

    Hello Alexander,

    Support Data in attachment.

     

    Regards, Vladislav

    Attachments

  • Novikov_Alexander
    Novikov_Alexander
    1404 Posts

    Re: DS3400 - Controller reset by its alternate

    ‏2014-05-15T12:26:04Z  
    • lincker
    • ‏2014-05-15T11:32:37Z

    Hello Alexander,

    Support Data in attachment.

     

    Regards, Vladislav

    Vladislav,

    you faced with problem which were fixed in current version of DS3000 firmware. Install fw version from 07.35.71.00 to 07.35.73.00 - May 03, 2013.

    Regards,
    Alexander Novikov
    Russia, Moscow

  • lincker
    lincker
    4 Posts

    Re: DS3400 - Controller reset by its alternate

    ‏2014-05-16T17:05:22Z  

    Vladislav,

    you faced with problem which were fixed in current version of DS3000 firmware. Install fw version from 07.35.71.00 to 07.35.73.00 - May 03, 2013.

    Regards,
    Alexander Novikov
    Russia, Moscow

    Alexander,

    thanks for your answer, I'll try to update firmware and hope that problem will fixed.

     

    Regards, Vladislav

  • lincker
    lincker
    4 Posts

    Re: DS3400 - Controller reset by its alternate

    ‏2014-08-11T12:57:53Z  

    Vladislav,

    you faced with problem which were fixed in current version of DS3000 firmware. Install fw version from 07.35.71.00 to 07.35.73.00 - May 03, 2013.

    Regards,
    Alexander Novikov
    Russia, Moscow

    Hello Alexander.

    2 months after the upgrade fails again.

    Sorry but after firmware update issue is not resolved. 

     

    Regards, Vladislav

    Attachments

  • Novikov_Alexander
    Novikov_Alexander
    1404 Posts

    Re: DS3400 - Controller reset by its alternate

    ‏2014-08-11T15:37:54Z  
    • lincker
    • ‏2014-08-11T12:57:53Z

    Hello Alexander.

    2 months after the upgrade fails again.

    Sorry but after firmware update issue is not resolved. 

     

    Regards, Vladislav

    Dear Vladislav,

    in this case you need IBM HW Support's help. Looks like you need special fix.

    Regards,
    Alexander Novikov
    Russia, Moscow