Pinned topic DS3400 - Controller reset by its alternate
I have DS3400, which connected to BladeCenter through Brocade FC Switch modules. When I open logs, I noticed strange situation. Every 58 days, my storage resets.
Usually event sequence:
400F - Controller reset by its alternate
1706 - Optimal wide port becomes degraded (x2)
1707 - Degraded wide port becomes failed (x2)
2606 - Start-of-day routine begun
1017 - Fibre channel link down (x2)
120B - SFP changed to Optimal (x2)
1018 - Fibre channel link up (x2)
4010 - Controller reset
5400 - Premium feature enabled (x8)
2606 - Start-of-day routine completed
I can't understand, why it happens every two months, events occurred regardless batteries learning or another system events.
What is the reason?
Thank you, Vladislav.
Berniebgbb 060001P1K783 PostsACCEPTED ANSWER
Re: DS3400 - Controller reset by its alternate2013-02-23T09:50:10Z in response to SystemAdminHi Linke
You are currently running Firmware 07.35.53.00, the latest firmware level is Version 07.35.71.00
There are 3 reported fix's for "Controller Reset" related issues.
1. June 13, 2012 - Version 07.35.71.00
Fix LSIP200176536 (LSIP200174377) Watchdog resets are reported as Alternate controller resets in the FA log
2. August 24, 2010 - Version 07.35.57.00
(CR 157570) Running verify blocks command causes controller resets
(CR 167558) Target reset drives after alt controller reset
I would say your best option is to update the firmware on your DS3400 to resolve this issue, at the same time you will want to do your Hard Drive firmware levels as well.
NOTE: You will need to update storage manager first, please read release notes / recommendations for the firmware release.
Also note the following
1. Your cache batteries are due for replacement in 56 Days.
SystemAdmin 110000D4XK4779 Posts
Re: DS3400 - Controller reset by its alternate2014-05-13T09:07:14Z in response to SystemAdmin
After update storage manager and firmware, problem not resolved.
One of the two controllers A or B, continues to reboot every two months.
I can't understand what could be the cause.
Re: DS3400 - Controller reset by its alternate2014-05-15T12:26:04Z in response to lincker
you faced with problem which were fixed in current version of DS3000 firmware. Install fw version from 07.35.71.00 to 07.35.73.00 - May 03, 2013.