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Jotac
Jotac
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Pinned topic Windows 2008 vs Error 1402.Could not open key:

‏2013-02-21T11:32:14Z |
Hi all,

IBM Data Server Runtime Client Version: 9.7.400.501 on Windows 2008 R2 64 bit

I'm trying to istall the DB2 client on Windows 2008 all my attemps fails, on the istallation log file I found :

MSI (s) (78:3C) 05:59:42:684: Product: IBM Data Server Runtime Client - DB2NT -- Error 1402.Could not open key: UNKNOWN\Components\7ABFE44842C12B390AF18C3B9B1A1EE8\6B398E810F82B5944884CA044F947682. System error 5. Verify that you have sufficient access to that key, or contact your support personnel.

Error 1402.Could not open key: UNKNOWN\Components\7ABFE44842C12B390AF18C3B9B1A1EE8\6B398E810F82B5944884CA044F947682. System error 5. Verify that you have sufficient access to that key, or contact your support personnel.

and the istallation end with:
MSI (s) (78:3C) 05:59:47:177: Product: IBM Data Server Runtime Client - DB2NT -- Installation operation failed.

MSI (s) (78:3C) 05:59:47:240: Windows Installer installed the product. Product Name: IBM Data Server Runtime Client - DB2NT. Product Version: 9.7.400.501. Product Language: 1033. Manufacturer: IBM. Installation success or error status: 1603.

To start the installation I have done right click on the v9.7fp4_ntx64_rtcl_EN.exe then click "Run as Administrator"

I have tried to install the client 9.7 fixpack 7 too but it fails with the same error.
Also check the right and permission of the account but notigh help.

Anyone have already saw it?!

ciao
GIovanni