Topic
  • 1 reply
  • Latest Post - ‏2013-02-25T22:53:16Z by doyleshawn
SystemAdmin
SystemAdmin
24948 Posts

Pinned topic need to send an automated email daily at midnight for an area that ticket -

‏2013-02-16T02:38:54Z |
We are running ClearQuest version 7.1.1.5 in a Windows environament with a SQL server back end database and need to generate an automated email daily for an area that has an SOP for 24 hour response that has too many tickets for an email rule.

We would like to have an email generated daily at midnight that would show the tickets created for that area and the time created.

I have not been able to find anything on the IBM website that references antyhing other than the email rules.
  • doyleshawn
    doyleshawn
    48 Posts

    Re: need to send an automated email daily at midnight for an area that ticket -

    ‏2013-02-25T22:53:16Z  
    You can do this via Windows scheduler and a script using the CQ API.

    Shawn Doyle
    sdoyle@releaseteam.com
    (720) 887 0489
    IBM Rational Certified Consultants
    IBM Rational Software Re-seller
    IBM Premier Business Partner
    http://www.releaseteam.com