On Maximo 7.5 with SmartCloud Control Desk. I'm working on getting our Self Service Center up and running with SmartCloud and "Search for Solutions," "Report an Issue," and "Frequent Requests" are functioning, but "Request a new Service" is grayed out.
How do I activate "Request a new Service?"
Pinned topic "Request a new Service" greyed out on SCCD, Maximo 7.5
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Updated on 2013-02-06T14:02:18Z at 2013-02-06T14:02:18Z by SystemAdmin
JeremyGibson 270003BREA8 Posts
Re: "Request a new Service" greyed out on SCCD, Maximo 7.52013-02-05T22:20:47ZThis is the accepted answer. This is the accepted answer.I believe you first must have an active service offering in an active catalog and your security group must not be restricted from that catalog or offering. Then you should be able to click on Request a new Service.
SystemAdmin 110000D4XK5842 Posts
Re: "Request a new Service" greyed out on SCCD, Maximo 7.52013-02-06T14:02:18ZThis is the accepted answer. This is the accepted answer.Yes! My Catalog and Offering both were not set to Active. When I changed status to Active, it came up. Thanks.