Hi. Please note that the site that hosts this user forum - Service Management Connect (SMC) is going to upgrade to IBM Connections 4.0 starting next week, February 11th.
During that time - the components of SMC - including this user forum, along with wiki pages and blogs - will be available in read-only mode. You will be able to browse existing content - however editing and creating content will be disabled during the week of February 11th thru 15th.
Full capabilities will resume February 18, 2013.
We apologize for any inconvenience this may cause you. We are however, very much looking forward to the new features and functionality enabled with the updated release.
If you have any questions or concerns, please contact me at the email address below. Thank you -