Topic
  • 3 replies
  • Latest Post - ‏2013-02-04T20:35:47Z by Doyler86
human_rebody
human_rebody
17 Posts

Pinned topic DataPower web admin problem - "Error 500: Internal Error"

‏2013-02-01T00:43:08Z |
Hi all,

Recently the DataPower XI50 box is unstable. When I go to different pages after I login, sometimes it will show me the 500 error, sometimes it will show me the incompleted page. Attached please find the screen captured. Thanks.

Besides, checked the system log but cannot see anything. Could I have your advance.

Regards,
Thomas
Updated on 2013-02-04T20:35:47Z at 2013-02-04T20:35:47Z by Doyler86
  • HermannSW
    HermannSW
    4741 Posts

    Re: DataPower web admin problem - "Error 500: Internal Error"

    ‏2013-02-01T01:36:53Z  
    Hi Thomas,

    you are really backlevel with your firmware version (3.8.2.1), January fixpack (3.8.2.17) has just been released:
    http://www-01.ibm.com/support/docview.wss?uid=swg24028338

    Please upgrade to 3.8.2.17, it is likely that your problem has been fixed already -- and if the problem remains, please raise a PMR.
    Most likely Level2 support will then request a full device backup from you for investigation.
    (your screenshot does not tell us which XI50 model exactly you have)

     
    Hermann<myXsltBlog/> <myXsltTweets/>
  • human_rebody
    human_rebody
    17 Posts

    Re: DataPower web admin problem - "Error 500: Internal Error"

    ‏2013-02-01T08:26:14Z  
    • HermannSW
    • ‏2013-02-01T01:36:53Z
    Hi Thomas,

    you are really backlevel with your firmware version (3.8.2.1), January fixpack (3.8.2.17) has just been released:
    http://www-01.ibm.com/support/docview.wss?uid=swg24028338

    Please upgrade to 3.8.2.17, it is likely that your problem has been fixed already -- and if the problem remains, please raise a PMR.
    Most likely Level2 support will then request a full device backup from you for investigation.
    (your screenshot does not tell us which XI50 model exactly you have)

     
    Hermann<myXsltBlog/> <myXsltTweets/>
    Hi Hermann,

    I am asked to capture the attached information by IBM support. They said the problem might be caused by system usage overloading. Thanks.

    Regards,
    Thomas

    Attachments

  • Doyler86
    Doyler86
    91 Posts

    Re: DataPower web admin problem - "Error 500: Internal Error"

    ‏2013-02-04T20:35:47Z  
    Hi Hermann,

    I am asked to capture the attached information by IBM support. They said the problem might be caused by system usage overloading. Thanks.

    Regards,
    Thomas
    Yeah, if the box is receiving high traffic, that could definately be the case. One item that bit us was that someone modified our throttling settings to be 20% instead of 80%.

    might be worth checking out :)

    Doyle