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Pinned topic There's no labor associated with this username

‏2013-01-28T20:45:02Z |
I am experiencing a very strange problem. Two users are not able to start clocks in Service Request Manager 7.2:

The displayed error "There's no labor associated with this username" .

I checked the vmmsync,and it is fetching the people/users records from our Active Directory Domain. They in turn, belong to their corresponding security groups. They have a labor associated with them and the labor has a correct skill record in both cases.

By comparing between one existing user and the new ones, it seems nothing is different.
What else should I check to solve my problem.

PS: We have the spanish version of the software, so the error above may not reflect the literal english sentence.