Can somebody, please help me. How can I implement the following:
An SR has a related ticket (change):
when the change gets the Status 'Resolved', then the Status of SR should too automatically get the status 'RESOLVED.
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1 reply Latest Post - 2013-02-06T09:35:31Z by mandreas
Pinned topic Resolve SR from wochange
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Updated on 2013-02-06T09:35:31Z at 2013-02-06T09:35:31Z by mandreas
mandreas 2700038A7K85 PostsACCEPTED ANSWER
Re: Resolve SR from wochange2013-02-06T09:35:31Z in response to wikinIf the SR is the originator of the change, you can do this trough a simple setvalue-action for wochange. Param/Attribut: ORIGTICKET.status Value: 'RESOLVED'
Either trigger it trougt the Change-Workflow or create an escalation.