• 1 reply
  • Latest Post - ‏2013-02-06T09:35:31Z by mandreas
41 Posts

Pinned topic Resolve SR from wochange

‏2013-01-28T10:16:32Z |

Can somebody, please help me. How can I implement the following:

An SR has a related ticket (change):

when the change gets the Status 'Resolved', then the Status of SR should too automatically get the status 'RESOLVED.

Many Thanks
Updated on 2013-02-06T09:35:31Z at 2013-02-06T09:35:31Z by mandreas
  • mandreas
    122 Posts

    Re: Resolve SR from wochange

    If the SR is the originator of the change, you can do this trough a simple setvalue-action for wochange. Param/Attribut: ORIGTICKET.status Value: 'RESOLVED'

    Either trigger it trougt the Change-Workflow or create an escalation.