Hi all ,
We encountered a scenarios that AD admin reset password for the user (due to forget his window password) and at the Engina , after key in the new reset password , the AA detected there is a discrepancies, hence ask the user for the answer to his secret question.
However, user cannot remember any of the answer as well and he cannot proceed .
Currently his wallet has a lot of profiles and delete and recreate user is not an option because involves application password changes as well.
any better idea or any workaround ?
Pinned topic ESSO 8.2 Forget Windows AD password and answer to secret questions.
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Updated on 2013-01-29T04:21:03Z at 2013-01-29T04:21:03Z by GilbertLam
SystemAdmin 110000D4XK704 Posts
Re: ESSO 8.2 Forget Windows AD password and answer to secret questions.2013-01-22T23:58:26ZThis is the accepted answer. This is the accepted answer.If a user is not able to remember their answers to the Secret question there is no way to reset the questions.
Are you able to have the user try to reset their password using a Authorization code that you can issue from the Access Admin?
For security pruposes there is no way to reset the Secret questions once they have been set.
Re: ESSO 8.2 Forget Windows AD password and answer to secret questions.2013-01-25T03:41:39ZThis is the accepted answer. This is the accepted answer.
- SystemAdmin 110000D4XK
Thanks for your reply. We did many testing scenarios to "crack" this scenarios , IBM L2 come back with user creation , i believe IBM need to come out some new feature to assist the user to retain the wallet then recreating it.
Hope someone else come with a new idea how to overcome this without delete the user.
jtoma 270001YEC6849 Posts
Re: ESSO 8.2 Forget Windows AD password and answer to secret questions.2013-01-26T02:33:08ZThis is the accepted answer. This is the accepted answer.
- GilbertLam 270002H01H
However, one option which may or may not work for you organization is the disabling of personal secrets. IMS creates and uses a system wide secret so that user wallets/accounts can be reset without the user needing to remember a secret. You can find this option in the System Policies of the IMS.
Re: ESSO 8.2 Forget Windows AD password and answer to secret questions.2013-01-29T04:21:03ZThis is the accepted answer. This is the accepted answer.
- jtoma 270001YEC6
Many thanks for your feedback. Appreciate your help. Currently we are also confirming a method via aawwp .Let see how it goes .