Topic
4 replies Latest Post - ‏2013-01-29T04:21:03Z by GilbertLam
GilbertLam
GilbertLam
16 Posts
ACCEPTED ANSWER

Pinned topic ESSO 8.2 Forget Windows AD password and answer to secret questions.

‏2013-01-22T14:27:33Z |
Hi all ,
We encountered a scenarios that AD admin reset password for the user (due to forget his window password) and at the Engina , after key in the new reset password , the AA detected there is a discrepancies, hence ask the user for the answer to his secret question.

However, user cannot remember any of the answer as well and he cannot proceed .

Currently his wallet has a lot of profiles and delete and recreate user is not an option because involves application password changes as well.

any better idea or any workaround ?

Gilbert
Updated on 2013-01-29T04:21:03Z at 2013-01-29T04:21:03Z by GilbertLam
  • SystemAdmin
    SystemAdmin
    704 Posts
    ACCEPTED ANSWER

    Re: ESSO 8.2 Forget Windows AD password and answer to secret questions.

    ‏2013-01-22T23:58:26Z  in response to GilbertLam
    If a user is not able to remember their answers to the Secret question there is no way to reset the questions.
    Are you able to have the user try to reset their password using a Authorization code that you can issue from the Access Admin?
    For security pruposes there is no way to reset the Secret questions once they have been set.
    • GilbertLam
      GilbertLam
      16 Posts
      ACCEPTED ANSWER

      Re: ESSO 8.2 Forget Windows AD password and answer to secret questions.

      ‏2013-01-25T03:41:39Z  in response to SystemAdmin
      Daryl ,

      Thanks for your reply. We did many testing scenarios to "crack" this scenarios , IBM L2 come back with user creation , i believe IBM need to come out some new feature to assist the user to retain the wallet then recreating it.

      Hope someone else come with a new idea how to overcome this without delete the user.

      Regards
      Gilbert
      • jtoma
        jtoma
        746 Posts
        ACCEPTED ANSWER

        Re: ESSO 8.2 Forget Windows AD password and answer to secret questions.

        ‏2013-01-26T02:33:08Z  in response to GilbertLam
        Unfortunately Daryl is right. The use of the "secret" is to protect the user's credentials. Someone users keep personal credentials in their wallet like for online banking and I'm sure that they appreciate the extra security.

        However, one option which may or may not work for you organization is the disabling of personal secrets. IMS creates and uses a system wide secret so that user wallets/accounts can be reset without the user needing to remember a secret. You can find this option in the System Policies of the IMS.
        • GilbertLam
          GilbertLam
          16 Posts
          ACCEPTED ANSWER

          Re: ESSO 8.2 Forget Windows AD password and answer to secret questions.

          ‏2013-01-29T04:21:03Z  in response to jtoma
          Hi all ,

          Many thanks for your feedback. Appreciate your help. Currently we are also confirming a method via aawwp .Let see how it goes .

          gilbert