Topic
2 replies Latest Post - ‏2013-01-23T07:50:13Z by SystemAdmin
SystemAdmin
SystemAdmin
240 Posts
ACCEPTED ANSWER

Pinned topic SAM Update Failed

‏2013-01-22T11:15:07Z |
Hi,

I ran the most recent SAM update and this failed. Now we have no data in our drill down on the web console other than the custom apps.

I think the issue is that our SQL Database is located on different server to the SAM webserver.

Is there anything I can do to fix this?

Thanks
Updated on 2013-01-23T07:50:13Z at 2013-01-23T07:50:13Z by SystemAdmin
  • SystemAdmin
    SystemAdmin
    240 Posts
    ACCEPTED ANSWER

    Re: SAM Update Failed

    ‏2013-01-22T12:15:55Z  in response to SystemAdmin
    Here is the output from the batch file

    Verifying manifest...
    base_packages.csv...OK
    80f164596c95c181c5094834fc99dcb3
    80f164596c95c181c5094834fc99dcb3

    app_dictionaries.csv...OK
    06530f43118659b425a7c0333c50f9f5
    06530f43118659b425a7c0333c50f9f5

    base_publishers.csv...OK
    bc56a5abf4884fd7c3a116a1e6060c5e
    bc56a5abf4884fd7c3a116a1e6060c5e

    base_executables.csv...OK
    d5dbeb770bf952ee9e05c32816c58efb
    d5dbeb770bf952ee9e05c32816c58efb

    base_app_executables.csv...OK
    913094b5bbb77edb51e7c89b38c7eae3
    913094b5bbb77edb51e7c89b38c7eae3

    base_software_title_versions.csv...OK
    4ef18ae19632f6671e594dbd10c6ab46
    4ef18ae19632f6671e594dbd10c6ab46

    base_app_software_title_versions.csv...OK
    560a47c5437e0f2c2a8cd482ba818edf
    560a47c5437e0f2c2a8cd482ba818edf

    base_software_titles.csv...OK
    606b96d36a2b678c34206a36a9653c7f
    606b96d36a2b678c34206a36a9653c7f

    base_apps.csv...OK
    b91ef9cc63b61c72ca668dc17254bc53
    b91ef9cc63b61c72ca668dc17254bc53

    export_info.yml...OK
    13cf9ac8b5d3c5de007eb2731395c31a
    13cf9ac8b5d3c5de007eb2731395c31a

    schema.ini...OK
    f002d0f28b7aa9e6912a23b6c7df629a
    f002d0f28b7aa9e6912a23b6c7df629a

    ReadHashManifest.rb...OK
    3a97f8e75497a1aa9f66c13a5493c823
    3a97f8e75497a1aa9f66c13a5493c823

    import.rb...OK
    f5d106190bf68c1c83ea1100163e7682
    f5d106190bf68c1c83ea1100163e7682

    install.bat...OK
    f4778278615b5f35debbbcacb25905f6
    f4778278615b5f35debbbcacb25905f6

    bulkload.bat...OK
    b2db5ffe5dc91a7a2e1ac77ef23c74bb
    b2db5ffe5dc91a7a2e1ac77ef23c74bb

    Installing Catalog....
    "bin/bulkload.exe" "C:\Program Files (x86)\BigFix Enterprise\DSS\rails\db\Update
    /app_dictionaries.csv" "10.51.0.199" BFInventory tmp_app_dictionaries AUTH NT
    Established DB connection.
    Loaded dataset.
    Records successfully written.
    C:\Program Files (x86)\BigFix Enterprise\DSS\rails\db\Update\import.rb:224:in `r
    ename': Permission denied - C:\Program Files (x86)\BigFix Enterprise\DSS\rails\d
    b\Update/base_executables.csv or C:\Program Files (x86)\BigFix Enterprise\DSS\ra
    ils\db\Update/base_executables.original.csv (Errno::EACCES)
    from C:\Program Files (x86)\BigFix Enterprise\DSS\rails\db\Update\import
    .rb:224
    from C:\Program Files (x86)\BigFix Enterprise\DSS\rails\db\Update\import
    .rb:210:in `each'
    from C:\Program Files (x86)\BigFix Enterprise\DSS\rails\db\Update\import
    .rb:210
    from C:/Program Files (x86)/BigFix Enterprise/DSS/ruby/lib/ruby/1.8/benc
    hmark.rb:293:in `measure'
    from C:\Program Files (x86)\BigFix Enterprise\DSS\rails\db\Update\import
    .rb:208
    from C:/Program Files (x86)/BigFix Enterprise/DSS/ruby/lib/ruby/site_rub
    y/1.8/rubygems/custom_require.rb:31:in `eval'
    from C:/Program Files (x86)/BigFix Enterprise/DSS/ruby/lib/ruby/gems/1.8
    /gems/rails-2.2.2/lib/commands/runner.rb:45
    from C:/Program Files (x86)/BigFix Enterprise/DSS/ruby/lib/ruby/site_rub
    y/1.8/rubygems/custom_require.rb:31:in `gem_original_require'
    from C:/Program Files (x86)/BigFix Enterprise/DSS/ruby/lib/ruby/site_rub
    y/1.8/rubygems/custom_require.rb:31:in `require'
    from script/runner:3
    1. Catalog import failed. Please refer to the error message above. ###
    2. Possible causes: ###
    3. Is the DSS database online and accessible? ###
    4. Is the catalog directory writable? ###
    5. Is there free disk space? ###
    6. Please follow the instructions in Software Catalog Upgrade Guide. ###
    Press any key to continue . . .
  • SystemAdmin
    SystemAdmin
    240 Posts
    ACCEPTED ANSWER

    Re: SAM Update Failed

    ‏2013-01-23T07:50:13Z  in response to SystemAdmin
    This was due to a permission issue on one of the folders.

    I see this forum doesn't really get many visits from anyone IBM people?