Topic
  • 3 replies
  • Latest Post - ‏2013-01-18T17:41:01Z by SystemAdmin
SystemAdmin
SystemAdmin
1632 Posts

Pinned topic Can't install DataStudio 3.1.1 on Windows 7 32 bit

‏2013-01-17T21:46:08Z |
Hello,

I downloaded the Optim Query Workload Tuner package from ShopZ a few months ago and I was able to install the DataStudio 3.1.1 full client from that download package on a Windows XP workstation with no problems. I have recently received a new workstation with Windows 7 Professional and I have not been able to get the setup.exe install program to run at all. I am trying to run the install as administrator (right-click setup.exe icon and select run as administrator) but the launchpad never comes up. No error messages are returned and no windows come up - it doesn't seem like anything at all happens. Has anyone seen this problem and have any ideas on how to get around it?

Thanks,

Chuck
Updated on 2013-01-18T17:41:01Z at 2013-01-18T17:41:01Z by SystemAdmin
  • SystemAdmin
    SystemAdmin
    1632 Posts

    Re: Can't install DataStudio 3.1.1 on Windows 7 32 bit

    ‏2013-01-17T22:25:27Z  
    Hi Chuck,

    The workaround is to launch \disk1\InstallerImage_win32\install.exe.

    Could you please open up command prompt, run \launchpad\launchpad.bat and copy us the output text?

    Thank you.
  • SystemAdmin
    SystemAdmin
    1632 Posts

    Re: Can't install DataStudio 3.1.1 on Windows 7 32 bit

    ‏2013-01-18T13:51:17Z  
    Hi Chuck,

    The workaround is to launch \disk1\InstallerImage_win32\install.exe.

    Could you please open up command prompt, run \launchpad\launchpad.bat and copy us the output text?

    Thank you.
    Here are the messages I got from running launchpad.bat. Several registry editing disabled errors; looks like our workstation support group has locked this Windows 7 configuration more than the Windows XP configuration was. I have been able to install other software like the data server client though. I'll try the suggested workaround and see if that works.

    C:\Users\TCRF\MYDOCU~1\optimqwt\cd484360>launchpad\launchpad.bat
    ERROR: Registry editing has been disabled by your administrator.
    ERROR: Registry editing has been disabled by your administrator.
    =
    1 file(s) copied.
    1 file(s) copied.
    1 file(s) copied.
    1 file(s) copied.
    1 file(s) copied.
    Windows
    ERROR: Registry editing has been disabled by your administrator.
    IExplore
    ERROR: Registry editing has been disabled by your administrator.

    Entering jclp.bat...

    start

    setLaunchPadBrowserEnabled
    =!} was unexpected at this time.
  • SystemAdmin
    SystemAdmin
    1632 Posts

    Re: Can't install DataStudio 3.1.1 on Windows 7 32 bit

    ‏2013-01-18T17:41:01Z  
    Hi Chuck,

    The workaround is to launch \disk1\InstallerImage_win32\install.exe.

    Could you please open up command prompt, run \launchpad\launchpad.bat and copy us the output text?

    Thank you.
    The suggested workaround: launch \disk1\InstallerImage_win32\install.exe
    worked and the full client was successfully installed. Thanks for the help!