Topic
3 replies Latest Post - ‏2013-01-18T17:41:01Z by SystemAdmin
SystemAdmin
SystemAdmin
1632 Posts
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Pinned topic Can't install DataStudio 3.1.1 on Windows 7 32 bit

‏2013-01-17T21:46:08Z |
Hello,

I downloaded the Optim Query Workload Tuner package from ShopZ a few months ago and I was able to install the DataStudio 3.1.1 full client from that download package on a Windows XP workstation with no problems. I have recently received a new workstation with Windows 7 Professional and I have not been able to get the setup.exe install program to run at all. I am trying to run the install as administrator (right-click setup.exe icon and select run as administrator) but the launchpad never comes up. No error messages are returned and no windows come up - it doesn't seem like anything at all happens. Has anyone seen this problem and have any ideas on how to get around it?

Thanks,

Chuck
Updated on 2013-01-18T17:41:01Z at 2013-01-18T17:41:01Z by SystemAdmin
  • SystemAdmin
    SystemAdmin
    1632 Posts
    ACCEPTED ANSWER

    Re: Can't install DataStudio 3.1.1 on Windows 7 32 bit

    ‏2013-01-17T22:25:27Z  in response to SystemAdmin
    Hi Chuck,

    The workaround is to launch \disk1\InstallerImage_win32\install.exe.

    Could you please open up command prompt, run \launchpad\launchpad.bat and copy us the output text?

    Thank you.
    • SystemAdmin
      SystemAdmin
      1632 Posts
      ACCEPTED ANSWER

      Re: Can't install DataStudio 3.1.1 on Windows 7 32 bit

      ‏2013-01-18T13:51:17Z  in response to SystemAdmin
      Here are the messages I got from running launchpad.bat. Several registry editing disabled errors; looks like our workstation support group has locked this Windows 7 configuration more than the Windows XP configuration was. I have been able to install other software like the data server client though. I'll try the suggested workaround and see if that works.

      C:\Users\TCRF\MYDOCU~1\optimqwt\cd484360>launchpad\launchpad.bat
      ERROR: Registry editing has been disabled by your administrator.
      ERROR: Registry editing has been disabled by your administrator.
      =
      1 file(s) copied.
      1 file(s) copied.
      1 file(s) copied.
      1 file(s) copied.
      1 file(s) copied.
      Windows
      ERROR: Registry editing has been disabled by your administrator.
      IExplore
      ERROR: Registry editing has been disabled by your administrator.

      Entering jclp.bat...

      start

      setLaunchPadBrowserEnabled
      =!} was unexpected at this time.
    • SystemAdmin
      SystemAdmin
      1632 Posts
      ACCEPTED ANSWER

      Re: Can't install DataStudio 3.1.1 on Windows 7 32 bit

      ‏2013-01-18T17:41:01Z  in response to SystemAdmin
      The suggested workaround: launch \disk1\InstallerImage_win32\install.exe
      worked and the full client was successfully installed. Thanks for the help!