Topic
  • 5 replies
  • Latest Post - ‏2013-01-22T13:33:23Z by SystemAdmin
SystemAdmin
SystemAdmin
2038 Posts

Pinned topic Mac TriggerClientUI: no message window

‏2013-01-17T13:43:02Z |
Hi everybody.
Big trouble today :(

I sent an action to a Mac client by setting the Message tab with everything we need (deadline, custom messages and so on)
On the client, no window appears. I noticed that there's no BESClientUI processes active .. I manually launch from Applications, TriggerClientUI but I get this message

Tivoli Endpoint Manager Support Center Can not Be Displayed (a needed service is not running).

What service?!!?
Anyone could help me ?

Thanks in advance
Bye :)
  • SystemAdmin
    SystemAdmin
    2038 Posts

    Re: Mac TriggerClientUI: no message window

    ‏2013-01-17T19:18:53Z  
    It sounds like your agent got installed with the wrong permissions and there are multiple users on the machine? The OSX Installer can be temperamental sometimes and we have taken steps in future releases to keep it in submission for things like this but if you can check the owner of your /Library/BESAgent directory (and the BESAgent.app) and confirm it is owned by root:wheel and if not do a recursive chown on the directory like this:

    sudo chown -f -R root:wheel /Library/BESAgent

    Then restart the agent.

    Hopefully this will help.
  • SystemAdmin
    SystemAdmin
    2038 Posts

    Re: Mac TriggerClientUI: no message window

    ‏2013-01-21T11:16:41Z  
    It sounds like your agent got installed with the wrong permissions and there are multiple users on the machine? The OSX Installer can be temperamental sometimes and we have taken steps in future releases to keep it in submission for things like this but if you can check the owner of your /Library/BESAgent directory (and the BESAgent.app) and confirm it is owned by root:wheel and if not do a recursive chown on the directory like this:

    sudo chown -f -R root:wheel /Library/BESAgent

    Then restart the agent.

    Hopefully this will help.
    No way. All permissions are ok but still have the problem.
    Is there any way to troubleshoot better ? Any log ?
  • SystemAdmin
    SystemAdmin
    2038 Posts

    Re: Mac TriggerClientUI: no message window

    ‏2013-01-21T18:38:10Z  
    http://www-01.ibm.com/support/docview.wss?uid=swg1IV33257

    Apparently there is a known issue involving the Mac BES Client UI for users other than the one that installed the client.
  • SystemAdmin
    SystemAdmin
    2038 Posts

    Re: Mac TriggerClientUI: no message window

    ‏2013-01-22T10:34:21Z  
    http://www-01.ibm.com/support/docview.wss?uid=swg1IV33257

    Apparently there is a known issue involving the Mac BES Client UI for users other than the one that installed the client.
    Thanks Tim.
    I'll wait for Q1 2013 ;)

    In the meantime I issue the command:

    chmod -R 755 /Librari/BESAgent

    (previously I issued only chown command) and it worked.

    So, thank you all :)
  • SystemAdmin
    SystemAdmin
    2038 Posts

    Re: Mac TriggerClientUI: no message window

    ‏2013-01-22T13:33:23Z  
    Thanks Tim.
    I'll wait for Q1 2013 ;)

    In the meantime I issue the command:

    chmod -R 755 /Librari/BESAgent

    (previously I issued only chown command) and it worked.

    So, thank you all :)
    Your in luck, it was actually released last night.