Big trouble today :(
I sent an action to a Mac client by setting the Message tab with everything we need (deadline, custom messages and so on)
On the client, no window appears. I noticed that there's no BESClientUI processes active .. I manually launch from Applications, TriggerClientUI but I get this message
Tivoli Endpoint Manager Support Center Can not Be Displayed (a needed service is not running).
Anyone could help me ?
Thanks in advance
This topic has been locked.
5 replies Latest Post - 2013-01-22T13:33:23Z by SystemAdmin
Pinned topic Mac TriggerClientUI: no message window
Answered question This question has been answered.
Unanswered question This question has not been answered yet.
Updated on 2013-01-22T13:33:23Z at 2013-01-22T13:33:23Z by SystemAdmin
Re: Mac TriggerClientUI: no message window2013-01-17T19:18:53Z in response to SystemAdminIt sounds like your agent got installed with the wrong permissions and there are multiple users on the machine? The OSX Installer can be temperamental sometimes and we have taken steps in future releases to keep it in submission for things like this but if you can check the owner of your /Library/BESAgent directory (and the BESAgent.app) and confirm it is owned by root:wheel and if not do a recursive chown on the directory like this:
sudo chown -f -R root:wheel /Library/BESAgent
Then restart the agent.
Hopefully this will help.
Re: Mac TriggerClientUI: no message window2013-01-21T18:38:10Z in response to SystemAdminhttp://www-01.ibm.com/support/docview.wss?uid=swg1IV33257
Apparently there is a known issue involving the Mac BES Client UI for users other than the one that installed the client.
Re: Mac TriggerClientUI: no message window2013-01-22T10:34:21Z in response to SystemAdminThanks Tim.
I'll wait for Q1 2013 ;)
In the meantime I issue the command:
chmod -R 755 /Librari/BESAgent
(previously I issued only chown command) and it worked.
So, thank you all :)