Topic
  • 5 replies
  • Latest Post - ‏2013-02-11T09:19:57Z by SystemAdmin
SystemAdmin
SystemAdmin
184 Posts

Pinned topic ios management - push problem

‏2013-01-17T07:34:45Z |
Hi all,

I have a problem with my IEM MDM installation. I believe the source is Apple Push.

The messages I send to an iOS device is delivered only when the Endpoint Manager "Mobile Client" is running on the client. The message can only be seen inside the "Mobile Client" app, no notification pop-up is displayed.

Devices can communicate with the server successfully, provide reports and can receive security profiles from the MDM server.

Notifications are set to "on" on the devices and the devices can receive push notifications from different sources.

MDM server does not have any restrictions on firewalls when accessing the internet.

I am attaching log files from the MDM server where several SSL errors exist.

Observing those errors I have re-configured the Management Extender with a fresh certificate request.

I will gladly appreciate if you can help me resolve my problem.

Cheers,
Alpay
  • BenKus
    BenKus
    164 Posts

    Re: ios management - push problem

    ‏2013-01-23T01:45:02Z  
    Hi Alpay,

    Does anything on this page (in particular the info about the diagnostics page) help?
    https://www.ibm.com/developerworks/mydeveloperworks/wikis/home?lang=en#/wiki/Tivoli%20Endpoint%20Manager/page/Troubleshooting%20Management%20Extender%20for%20iOS

    Ben
  • SystemAdmin
    SystemAdmin
    184 Posts

    Re: ios management - push problem

    ‏2013-01-23T07:33:24Z  
    • BenKus
    • ‏2013-01-23T01:45:02Z
    Hi Ben,

    I am aware of the troubleshooting page, but unfortunately I couldn't get any benefit from that content.

    Also, the diagnostics page is is all green.

    Cheers,
    Alpay
  • SystemAdmin
    SystemAdmin
    184 Posts

    Re: ios management - push problem

    ‏2013-02-05T13:17:29Z  
    Hi Ben,

    I am aware of the troubleshooting page, but unfortunately I couldn't get any benefit from that content.

    Also, the diagnostics page is is all green.

    Cheers,
    Alpay
    Hi,

    has anybody solved this issue? I am getting the same "error" in this scenario.
  • DTan
    DTan
    37 Posts

    Re: ios management - push problem

    ‏2013-02-05T16:09:44Z  
    Hi,

    has anybody solved this issue? I am getting the same "error" in this scenario.
    Have you tried upgrading your iOS MDM Server to the latest version?

    A fix for notification was released 10 days ago.

    https://www.ibm.com/developerworks/mydeveloperworks/wikis/home?lang=en#/wiki/Tivoli%20Endpoint%20Manager/page/Release%20Notes
  • SystemAdmin
    SystemAdmin
    184 Posts

    Re: ios management - push problem

    ‏2013-02-11T09:19:57Z  
    • DTan
    • ‏2013-02-05T16:09:44Z
    Have you tried upgrading your iOS MDM Server to the latest version?

    A fix for notification was released 10 days ago.

    https://www.ibm.com/developerworks/mydeveloperworks/wikis/home?lang=en#/wiki/Tivoli%20Endpoint%20Manager/page/Release%20Notes
    Hi,

    Thanks, that solved the issue. It works great now.