Topic
  • 4 replies
  • Latest Post - ‏2013-02-12T19:59:05Z by Leesa_Hicks
SystemAdmin
SystemAdmin
47293 Posts

Pinned topic Clearcase 7.1.2.6 issues

‏2013-01-15T16:05:54Z |
After I installed Clearcase 7.1.2.6, albd service stops automatically and everytime I have to go to Control Panel and restart it. After few minutes it stops automatically again, does anybody have any idea why this kind of problem occurs?
Updated on 2013-02-12T19:59:05Z at 2013-02-12T19:59:05Z by Leesa_Hicks
  • brcowan
    brcowan
    748 Posts

    Re: Clearcase 7.1.2.6 issues

    ‏2013-01-15T16:44:34Z  
    You are probably looking at a startup failure that takes some time to show up. Have you started with:

    http://www-01.ibm.com/support/docview.wss?uid=swg21177467

    After that, you would need to look at the application event log to see what the albd is saying when it exits (because cleartool getlog won't work with the albd shutting down).

    =================================================================
    Brian Cowan
    Advisory Software Engineer
    ClearCase Software Advisory Team (SWAT)
    Rational Software
    IBM Software Group
    550 King St
    Littleton, MA 01460

    Phone: 1.978.899.5436
    Web: http://www.ibm.com/software/rational/support/
  • SystemAdmin
    SystemAdmin
    47293 Posts

    Re: Clearcase 7.1.2.6 issues

    ‏2013-01-15T16:55:25Z  
    Is there any error message in the ClearCase logs? Or the Windows Event Viewer?

    I've seen problems in the past where the system account to start the service was causing problems... either it was not a Domain account, it was not a member of the appropriate group, or the domain controller was unavailable.

    /sean
  • SystemAdmin
    SystemAdmin
    47293 Posts

    Re: Clearcase 7.1.2.6 issues

    ‏2013-02-06T14:45:40Z  
    There is no error logs. Everytime I reboot the machine, I have to restart the clearcase albd service. After I restarts, it works fine.
    The new problem is it takes around 20 minutes just to create a view. I don't know why this is happening?
  • Leesa_Hicks
    Leesa_Hicks
    97 Posts

    Re: Clearcase 7.1.2.6 issues

    ‏2013-02-12T19:59:05Z  
    There is no error logs. Everytime I reboot the machine, I have to restart the clearcase albd service. After I restarts, it works fine.
    The new problem is it takes around 20 minutes just to create a view. I don't know why this is happening?
    We have to configure the albd service to 'Restart the Service' on failure because it tries to start after re-boot before group authentication is available via Active Directory. When this happens, we see the following error in the Windows Event log for Application events:

    Albd(1916): Error: albd_server must run in the clearcase group

    Leesa Hicks
    Principal Engineer
    Tektronix Instruments