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7 replies Latest Post - ‏2013-01-15T22:47:05Z by SystemAdmin
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Pinned topic DS3300 controller crashed after interting ST1000NM0001 SAS drive

‏2013-01-15T05:27:38Z |
I have the supoort info attached.

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Updated on 2013-01-15T22:47:05Z at 2013-01-15T22:47:05Z by SystemAdmin
  • SystemAdmin
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    Re: DS3300 controller crashed after interting ST1000NM0001 SAS drive

    ‏2013-01-15T05:28:11Z  in response to SystemAdmin
    any suggestions would be much appreciated.
    Thanks guys.
    • SystemAdmin
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      Re: DS3300 controller crashed after interting ST1000NM0001 SAS drive

      ‏2013-01-15T05:31:47Z  in response to SystemAdmin
      I tried to insert the SAS drive twice between 15/01/2013 15.25- 15.45

      The controllers went offline a few seconds after I inserted the disk, both times.
      • SystemAdmin
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        Re: DS3300 controller crashed after interting ST1000NM0001 SAS drive

        ‏2013-01-15T09:02:02Z  in response to SystemAdmin
        Does it an IBM branded disk (FRU P/N 49Y1880) or "native" Seagate disk?
        If it's not IBM, despite IBM OEMs Seagate ST1000NM0001 as FRU 49Y1880, you couldn't use it.
        In case it's IBM HDD, try to follow "Using the drive migration disable script to add new drives" procedure and then "Adding new hard disk drives" initialize procedure from the next guide:
        "Installation and Migration Guide for Hard Drive and Storage Expansion Enclosure - IBM System Storage DS3000, DS4000, and DS5000"
        https://www-947.ibm.com/support/entry/myportal/docdisplay?lndocid=MIGR-57818
        • SystemAdmin
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          Re: DS3300 controller crashed after interting ST1000NM0001 SAS drive

          ‏2013-01-15T10:22:26Z  in response to SystemAdmin
          It's a Seagate HDD, not an IBM.
          • SystemAdmin
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            Re: DS3300 controller crashed after interting ST1000NM0001 SAS drive

            ‏2013-01-15T11:21:43Z  in response to SystemAdmin
            I may suppose it was used into another server or storage and when DS3300 tries to read a special area in the tail of drive (DACstor) it found something "inappropriate" data and it crashes.
            But, for all that, even storage wouldn't reboot, it wouldn't accept this drive. Hard Drives for IBM Storage (event are from Seagate, or HDS, etc), has a special firmware and in best case storage marks it as incompatible/unknown.
            Look for IBM branded HDD compatible with your storage
            http://www-03.ibm.com/systems/xbc/cog/storagesystems/ds3300hdd.html
            https://www-947.ibm.com/support/entry/myportal/docdisplay?lndocid=MIGR-5069966

            BTW, it's looks like this drive (1TB 6GB NL SAS) isn't compatible at all. Even some 6Gb SAS drives are listed as compatible, but only "pure" SAS, not NL SAS.
            • SystemAdmin
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              Re: DS3300 controller crashed after interting ST1000NM0001 SAS drive

              ‏2013-01-15T22:45:53Z  in response to SystemAdmin
              Thanks for the answer Pavel.

              The good news is we only purchased one of this HDD for trial.

              It's strange that the low-end SATA works without any issues, such as the seagate 1TB I picked up randomly from the LAB.
              • SystemAdmin
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                Re: DS3300 controller crashed after interting ST1000NM0001 SAS drive

                ‏2013-01-15T22:47:05Z  in response to SystemAdmin
                The only problem with the low-end sata is the SAN will report lost of dual-path which is quite annoying...